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Figure Review

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Reviews 1,435

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Michael Graw
Michael Graw
May. 04, 20214 min read

Figure summary

Figure offers personal loans up to $50,000 with competitive interest rates and fast funding. The application process is entirely online and you can be approved and have cash in your account within 2 business days. Figure requires relatively good credit, but borrowers can enjoy competitive interest rates.

Pros

  • Fully online application
  • Get money in as little as 2 business days
  • Autopay discount available

Cons

  • Minimum 680 credit score
  • Up to 5% loan origination fee

Figure Figure View Rates

Suitable For?

Figure offers low-interest personal loans to borrowers with a 680 credit score or better. Qualified borrowers can get rates ranging from 5.99% - 15.00% APR, which makes Figure a good option for borrowers seeking an unsecured personal loan. Figure also appeals to borrowers who want to apply for a loan entirely online.

Loan Features 

Figure offers unsecured personal loans, home equity lines of credit, and mortgage refinancing.

Highlights:

  • Apply entirely online
  • Customer support available 6 days a week
  • Personal loans available with APRs ranging from 5.99% - 15.00%

The Application Process

Figure’s personal loan application process is entirely online. To get started, just enter basic information about yourself and how much you want to borrow. Figure will run a soft credit check, which doesn’t impact your credit score, and give you a pre-approved loan offer.

If you want to accept your loan offer, you can submit all of your documentation online. The whole application takes around 15 minutes to complete and you can receive funds in your account in as little as 1-2 business days.

There are several requirements to qualify for a loan with Figure. All applicants must have a 680 credit score or higher, and a debt-to-income ratio under 40%. You must also have at least $1,000 in monthly cash flow to qualify for a 3-year term or at least $1,500 in cash flow to qualify for a 5-year term.

Loan Terms 

Figure offers personal loans ranging from $5,000 to $50,000. Depending on your credit score, income, and loan size, you’ll be offered a loan term from 36-60 months and an interest rate between 5.99% - 15.00% APR. If you set up automatic loan repayments from your bank account, Figure offers a 0.25% interest rate discount.

Note that Figure also charges a loan origination fee up to 5% depending on the size of your loan and your state regulations.

Privacy & Security

Figure secures your loan application and personal information with 256-bit AES encryption. The company also offers a privacy policy that details how your information is used.

Help & Support

Figure offers customer support by phone, email, and live chat from 6am-6pm Pacific Time, Monday to Saturday.

Phone: 1-(888)-819-6388

Email: loans@figure.com

How Figure Compares


figure
sofi
APR
5.99% - 15.00%
4.99% - 19.63% (with AutoPay)
Minimum credit scoreFair +
Good +
Loan amount$5,000-$50,000$5,000-$100,000
Loan term36-60 mo.
24-84 mo.
Suitable forFully online applicationLarge personal loans

Figure competes closely with personal loan lenders like SoFi. Both lenders offer a low minimum interest rate and a low minimum loan size. Figure stands out as the only lender that offers an entirely online application. 

FAQs

Q. Can I choose my loan term?

A. Figure lets you choose a 36-60 months loan term in most cases and shows the interest rate for each term.

Q. Can I get help applying for a loan with Figure?

A. You can call Figure or use live chat 6 days a week to get help applying for a loan.

Q. Does Figure charge an origination fee?

A. Figure charges an origination fee of up to 5%, depending on the size of your loan and your state.

Q. Can I pay off my loan with Figure early?

A. Yes, you can pay off your Figure loan early with no prepayment penalty.

Summary

Figure offers personal loans with competitive interest rates and flexible term options. The lender allows you to apply for a loan entirely online and puts funds in your account in as little as 1-2 days. If you need help with your loan, Figure’s customer support team is available 6 days a week.

Physical Address

Figure

650 California Street, Suite 2700

San Francisco, CA 94108

Figure Figure View Rates

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.

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ExcellentReviews 1,435
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Trustpilot reviews

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  • author
    Jerry Gallo
    a day ago
    Wow that was easy

    Wow that was easy! Easy to understand, easy to apply, easy to qualify, just easy to do business. Amazing! Funded my loan. Time to upgrade my fleet vehicle. Thank you!!! Look forward to doing business with you guys.

    ...

  • author
    Osmany Hoyos
    2 days ago
    Professional services

    The entire process passed very effectively and you provided me with all the necessary information and tools to obtain this loan.

    ...

  • author
    Franklin
    2 days ago
    Personal Loan from Figure

    The loan process was simple and quick. Thank you Figure !

    ...

  • author
    Santa Ta
    4 days ago
    Easy to apply

    Easy to apply, great team, fast approval

    ...

  • author
    Denise Monaco
    4 days ago
    Exceptional service

    I have been in the mortgage industry for 35 years and this was the easiest, quickest transaction I have ever experienced and it was so easy, painless and the people very friendly! If I could give more than 5 stars I would!

    ...

  • author
    Schakerra Starks
    Sep 16, 2021
    Omg I love Figure they are fast and…

    Omg I love Figure they are fast and customer friendly , omg I applied on a Monday , approved on a Tuesday and funds initiated on Wednesday, all thumbs up I would surely recommend them to anybody. I’m

    ...

  • author
    Anthony Maldonado
    Sep 16, 2021
    Excellent Service

    Quick, fair and easy. Love the service and love the speed of the service that they give to the customer. Would definitely recommend to anyone in need of a loan. I’m definitely satisfied!

    ...

  • author
    Jon James
    Sep 15, 2021
    Definitely an A+ experience

    Definitely an A+ experience, myself and my wife were feeling overwhelmed with credit card debt and needed to consolidate with a heloc loan on our 2nd property and figure stepped up and made it happen with ease and very pleasurable experience! Great job team!

    ...

  • author
    S Ross
    Sep 14, 2021
    I researched a lot of HELOC companies…

    I researched a lot of HELOC companies and after discussing the options and about 2 months of research... we went with Figure. We even discussed them with our favorite mortgage lender who said ... "this deal sounds great. You should grab it!" The process was easy! Very fast and everyone has been fantastic so far.

    ...

  • author
    R. Marshall
    Sep 14, 2021
    The process was easy

    The process was easy, the agent I spoke with professional and accommodating. Excellent experience.

    ...

  • author
    Rick Hernandez
    Sep 14, 2021
    The application process was pretty cool…

    The application process was pretty cool tech wise, easy, seamless. The way they can connect to your other financial institutions was really cool too. I got called the following day to finalize a pending issue with my ID, Brian was very professional and helpful, he was able to send me right to the funding process. Awesome. OH and the interest rate was fantastic! I highly recommend using and doing business with FIGURE.

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  • author
    Ian Preston
    Sep 14, 2021
    I cannot say enough about Figure…

    I cannot say enough about how easy the loan process was to complete as well as the professional and friendly customer service I received. I received amazing support with issues I was having inputting information into the website. I would recommend Figure to anyone looking for a loan.

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  • author
    S.F
    Sep 14, 2021
    Outstanding

    Great customer service easy to apply for.

    ...

  • author
    Shawn
    Sep 14, 2021
    Fastest, smoothest and most efficient loan process ever!

    We chose Figure for our HELOC since the entire process was 100% online. This was the easiest and smoothest transaction we have ever done. Bank verification, income verification etc was also streamlined. The entire application process was less than 15 minutes. We were approved for our loan in less than 18 hours from the time we applied (that includes the time we spend on the notary process). Funding took place after a mandatory 3 day cooling off period. This process is amazing. We contacted the online chat team a couple of times with questions, which were answered in minutes. Highly recommend!!!!

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  • author
    doug larsen
    Sep 12, 2021
    Everyone and everything went extremely…

    Everyone and everything went extremely smoothly Very professional

    ...

  • author
    Nancy Rosengren
    Sep 11, 2021
    Thank you for getting us through the…

    Thank you for getting us through the process for a HELOC. So thankful for your assistance. Your chat feature is helpful in finding out where we were in the process. Thanks again!

    ...

  • author
    Rex Umney
    Sep 09, 2021
    I am an existing Figure customer and…

    I am an existing Figure customer and I'm shocked at how poorly I'm being treated trying to respond to one of their many offers to re-finance with special emphasis on Figure "helping small business" but honestly this company does not like self employed people! In the past I was denied even the oppertunity to apply for the SOLE REASON that I was self employed! Then once again for having "more than two loans" on my property! One of the liens was Figure, so go Figure! Anyway logging onto the website is a PITA, always having to wait a long time for an email confirmation that never comes promptly. What makes matters worse is the site is always hanging up in some part of the application process requiring you to contact Figure directly! I am a current customer of Figure with a HELOC, I have NEVER missed a payment or been late. I had the same issues as mentioned above when trying to apply for my HELOC as I am having with my re-finance right now, but it just feels like they make this big deal out of helping the Self Employed Small Business Owners re-finance but honestly it does not feel that way. I have almost 700 credit score, have 13+ years of flawless payment history and detailed tax records of my income, so really it shouldnt have to be this hard to get credit from a company that claims they specialize in financing small business owners. I guess you could say I'm a little disappointed.

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  • author
    iraqivet33
    Sep 09, 2021
    Simply THE Best

    The easiest, most modern way of lending I have ever experienced!! Figure is definitely THE future of lending, especially in this new virtual age. On top of that, the rates I got were really good. Highly recommended!!!

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  • author
    Josette Bowles
    Sep 09, 2021
    This is BY FAR

    This is BY FAR, the easiest HELOC loan we have ever applied for and received. It took less than 10 days when all others took over a month to process. It would have been less than ten days if MY OWN CREDIT UNION hadn’t been so stubborn about releasing our account status (not Figure’s fault). Great doing business with you folks at Figure Lending.

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  • author
    Dejuan Randall
    Sep 09, 2021
    Super awesome

    Super awesome

    ...

  • author
    Paula McDonald
    Sep 08, 2021
    Fast

    Fast, painless and professional. Totally impressed.

    ...

  • author
    Joseph Garcia
    Sep 08, 2021
    Figure was a quick and easy process

    Figure was a quick and easy process, very professional associates! We went with another company but definitely will keep Figure at the top for next time.

    ...

  • author
    Tanya Colter
    Sep 08, 2021
    Repeat Customer!!

    This is was the most streamlined loan process I have ever utilized. From the start of my HELOC application to the funds being dispersed was extremely quick and blows the other lenders out of the water. Great job Figure!! You have a repeat customer.

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  • author
    Armando Rodriguez
    Sep 08, 2021
    This was the best experience in lending.

    This was the best experience in getting a loan ever. Figure has literally helped me change my finacial future for the better. Wont be going to any other lender! Thank you so much Figure!!

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  • author
    Errol Tc Walters
    Sep 08, 2021
    Easy fast and reliable

    Easy fast and reliable

    ...

  • author
    Russ Parman
    Sep 07, 2021
    It would really be good if they built bank confirmation into the initial process...

    It would really be good if they built bank confirmation into the initial screening process. I only found out by reading negative reviews that this was sometimes a problem after people authorized a hard credit pull, only to find out that their system would not work with their bank. Good thing I checked first because they told me that my credit union was not one of their partners. Be sure to confirm before applying if you are with a credit union or small bank. The up front experience with their website is awesome, but doesn't do any good if they can't work with your bank.

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  • author
    David Barry
    Sep 05, 2021
    All services as promised and easily…

    All services as promised and easily within time frame. Excellent job.

    ...

  • author
    Eric Wilson
    Sep 05, 2021
    Easy fast friendly ....you cant go…

    Easy fast friendly ....you cant go wrong

    ...

  • author
    JANE MCLAURIN
    Sep 03, 2021
    This loan was a blessing

    I tried to get a loan for months. The representative that worked with me was awesome. I don't own a computer or iPhone This man was patient and explained everything twice if needed. In the end, i got so much more than I first asked for. Thank you so much.

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  • author
    Rick Jolly
    Sep 03, 2021
    Simply the easiest loan I have ever…

    Simply the easiest loan I have ever completed. Their process is straight forward. The few times I had a question and had to call them, their customer service was and has been outstanding. If you need a home equity loan I highly recommend and I would imagine their other loans are just as easy and good. I literally did most of the process through my phone. So my wife and I would like to say thank you Figure.com...

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  • author
    John Schnell
    Sep 03, 2021
    How much is your time worth

    How much is your time worth? It might be possible to save some APR at your banking institution, but I guarantee that the process isn't as quick and simple as Figure. I run a business, my wife is a full time educator and we're taking care of kids and parents. I literally pulled over 50K of equity out of my home and, without exaggeration, spent maybe 10 minutes in the whole process - including downloading and reading all disclosures. So for us, Figure was priceless.

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  • author
    Wendy
    Sep 02, 2021
    Easy application process and…

    Easy application process and employment/income verification. Quick approval and funding. Decent rates. I highly recommend!

    ...

  • author
    shannonandlisab
    Sep 02, 2021
    Hands down the absolute best customer…

    Hands down the absolute best customer service I’ve ever received! Figure made our home equity loan simple and seamless. 10/10 recommend!

    ...

  • author
    Debby K
    Sep 05, 2021
    Watch out for the bait and switch

    Watch out for the bait and switch. I paid 3 points for a low rate. All negotiations were through email. The process only took a few days. I ended up with a higher rate and didn't notice it until I got my first bill. The reply to my review from Figure is a lie.

    ...

  • author
    John Maronilla
    Sep 15, 2021
    You guys are great

    You guys are great! You change my prospective from getting a personal loan so hard and complicated to so easy and fast process in closing. I got my funds less than a day.

    ...

  • author
    Sankar S
    Sep 15, 2021
    Spectacular experience with both mortgage refinance and HELOC

    Both our mortgage (jumbo loan) and HELOC are with figure, and the experience with both has been nothing but spectacular. I dont know how they do it, but the process is so fast, easy and efficient compared to other lenders . Our HELOC approval happened within a day, and within a few days of that the notary came home to sign a few documents and in the next few days, the approved amount was in our bank account. Similar experience with mortgage refinance as well. Figure's rate was atleast 0.5% less than than the next lowest and the process was blazing fast as well. During both loan processes, if we have to call their customer care, they have been very professional and responsive. So it has the right mix of fast automated processes, and good human touch. Highly highly recommended !

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  • author
    Beverly
    Aug 31, 2021
    Completely satisfied

    In the past, I had so many issues with credit unions trying to refinance my rental property. With Figure, I completed an online application and a couple of days later my checking account was funded. It went so smooth I could note hardly believe it. I truly recommend this company to take care of your loan needs. All of the customer reps are knowledgeable and kind. Including the notary. Thank you Figure for helping me meet my Financial needs. Michigan

    ...

  • author
    Shawna
    Aug 31, 2021
    Fast

    Fast, easy and seamless experience

    ...

  • author
    Robert Mittelstadt
    Aug 31, 2021
    Very direct and clear and easy to use

    Very direct and clear and easy to use

    ...

  • author
    Nasario Santos
    Aug 31, 2021
    Rating Figure

    I really like the way Figure keeps me posted !

    ...

  • author
    Kirstin Fink
    Aug 31, 2021
    Highly recommend

    So far so good! Very simple and doesn’t hurt your credit score 🙌🏻

    ...

  • author
    Amadou Balde
    Aug 31, 2021
    Courteous and professional

    Courteous and professional

    ...

  • author
    Christy Elzie
    Aug 31, 2021
    This was a very simple process

    This was a very simple process, they have been easy to reach when I had questions, and the people I’ve talked to have been knowledgeable and courteous

    ...

  • author
    Camie Linnell
    Aug 30, 2021
    This process was simple and very…

    This process was simple and very streamlined. I would recommend Figure over and over again.

    ...

  • author
    Michael
    Aug 30, 2021
    Figure is the best experience ever

    I am very impress with Figure. They really know how to take care of there customers. My application process was so stress-free and the time it took me to received my funds was excellent (unbelievable how fast). I would recommend Figure to any one who looking for a loan and want it hassle free. Great job Figure.

    ...

  • author
    Reggy
    Aug 30, 2021
    Incredibly impressed!

    Incredibly impressed!! This company has forever changed my expectations of excellent customer service standards from mortgage companies. Figure has truly raised the bar!! It took just seven days from the time I started the application to the time the money was in my account. I have never had such an easy, fast, affordable, and flexible way to meet my financial needs. I will be recommending this company to anyone and everyone!!

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  • author
    Thomas Yach
    Aug 30, 2021
    Every person I dealt with was…

    Every person I dealt with was professional, competent, and invitingly engaging. The " Welcome to Figure" theme prevailed throughout my experience. In particular I can name my initial contact Taylor, then Lindsay, then Rain, then Elise, then Marla, and then Ian. Also, I was amazed at the webcam notary process with Mike, being the first time I experienced it. As a constructive measure I would suggest to you check signing powers that be, that they all get raises. You enjoy a great professional team that you don't want to risk losing any part of!. My pleasure, thank you!

    ...

  • author
    Lei
    Aug 27, 2021
    Indeed the fastest HELOC on the planet

    Recently, I plan to utilize a HELOC for some home improvement projects. I first went to a local credit union, and they told me that the timeline would be around two months. Then I found out about Figure online, which claimed that the funding can arrive in as little as 5 days! As skeptical as I was, I decided to give it a try. The application process is super easy, I did it on my phone in the public parking lot of that credit union :-) Everything is electronic and super smooth, and indeed, that funding arrived 5 days after I finished the application. It is also really fast to connect to a real person to help during the process. Would highly recommend them.

    ...

  • author
    David Stokes
    Aug 25, 2021
    From the time I started my loan until…

    From the time I started my loan until we finished, everything went just like you said it would. You've kept me informed about everything after my loan finalized. You are the only ones that showed everything before you checked my credit. I chose the amount, and time and you did the rest.

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  • author
    Bruce Wright
    Aug 24, 2021
    The process was stress free

    The process was stress free, with the help of the Figure team I felt confident with the transaction.

    ...

  • author
    Julie Abicht
    Aug 24, 2021
    I was able to do all the paperwork…

    I was able to do all the paperwork online. They were amazingly helpful and great overall to deal with. It has been two years and I still would recommend them to everyone

    ...

  • author
    Larry P.
    Aug 24, 2021
    Super easy application

    Super easy application. Money was in my account within 2 days!!

    ...

  • author
    Glenn Nedrow
    Aug 24, 2021
    It's All TRUE!

    It's All TRUE! Fast, Convenient, Professional experience and Service. Thanks Glenn

    ...

  • author
    Jaymi Chavez
    Aug 24, 2021
    Great to work with

    Great to work with, fast and easy. Would definitely recommend.

    ...

  • author
    customer
    Aug 24, 2021
    Figure was very easy to work with

    Figure was very easy to work with. The money was in my account very quickly. I would recommend Figure loans to anyone. Great experience and I would use Figure again in the future.

    ...

  • author
    Hal
    Aug 24, 2021
    The process was easy and the support…

    The process was easy and the support staff was excellent. When I had to call because I made a mistake they were very helpful and knowledgeable. The easiest loan process I have ever encountered.

    ...

  • author
    Fred N
    Aug 23, 2021
    I've been dealing with banks and credit…

    I've been dealing with banks and credit Unions trying to get questions answered and they keep giving me the runaround I then found figure and talked to customer service and every single question I had was answered it's a very quick process their customer service department and their chat lines bar none are top notch. I would highly recommend this company.

    ...

  • author
    Pierre Alcima
    Aug 22, 2021
    Residence Permanent

    Residence Permanent

    ...

  • author
    Mal
    Aug 20, 2021
    Happy customer

    The process was quick and easy.

    ...

  • author
    Tony L.
    Aug 20, 2021
    Extremely professional

    Extremely professional, no hassle loan. My advisor took the time to walk me through the process on a Sunday night. The money I requested for my HELOC was ready to fund on Thursday. Being a previous loan officer myself, this company made it seamless. Moreover, the interest rate I received was excellent. I would highly recommend Figure to my family and friends. Tony La.

    ...

  • author
    D incognito
    Aug 20, 2021
    Figure for the win

    So.. the whole process was the fasted loan possible. With technology(linking bank account etc.) I was immediately approved. It took one business day for funds to appear in my account. I highly recommend!

    ...

  • author
    Lyn S.
    Aug 19, 2021
    Hassle fee and quick application

    I’ve been trying with other lenders and they always denying my application saying I have too much inquiries which is because of my current refinancing. I’ve never been late on payments from my other obligations and my score is 700+. But Figure was a life saver, I’ve spent most of my savings on refinancing and I need some funds for emergency and within 2 days, Figure approved me for $10K without any hassle, and I got the funds next day. And their rates is really low compared to other company and their upfront fees is much cheaper compared to others! Thank you so much!

    ...

  • author
    Jimmy Cho
    Aug 19, 2021
    True to their word

    True to their word, no hidden fees and conditions, etc., straight forward, transparent, and seamless as long as you provide the proof and supporting documentation as requested for your application. Highly recommended.

    ...

  • author
    Marcus Jeffrey
    Aug 19, 2021
    You guys were great in the process of…

    You guys were great in the process of granting the loan. You guys moved in a timely fashion. I will recommend what you guys have to offer to anyone. Thank you!

    ...

  • author
    APRIL
    Aug 18, 2021
    This was the easiest

    This was the easiest, quickest and most efficient loan I have ever done!! :-) Thank you so much!!!

    ...

  • author
    Mr Derrick Boddie
    Aug 18, 2021
    They are a good company to work with…

    They are a good company to work with and make everything simple and transparent. Recommend them to anyone hassle free.

    ...

  • author
    David Dickey
    Aug 18, 2021
    Very fast and easy!

    Very easy process and very fast ! Thanks for helping us with our debt consolidation and the extra money to help with our wedding!

    ...

  • author
    Elijah
    Aug 17, 2021
    Outstanding service!!

    I’m very pleased with the ease of completing my HELOC with FIGURE! I’m not sure why all mortgage processes aren’t this easy. I was approved and had funds in my account all within the same week! Unbelievable!

    ...

  • author
    Edward Arnold
    Aug 17, 2021
    Too Good to be True? Nope!

    We have been in real estate for over 15 years & are absolutely amazed at how fast and easy the process was with Figure. It was so fast that it felt too good to be true. The only issue we had was our state required a mobile notary, but that was a breeze too. Funded in 10 calendar days!!! Competitive rates!! Amazing!!

    ...

  • author
    Mari Diaz
    Aug 17, 2021
    Best experience ever in the process of…

    Best experience ever in the process of my aplicación excelente customer service 👌

    ...

  • author
    Kenneth Lamster
    Aug 14, 2021
    I was previously a mortgage loan…

    I was previously a mortgage loan officer for about 6 years, a while back in my career. The experience here took the cake. It was the easiest thing I've almost ever done in my life. True professionals if I had to call in just to confirm my next steps. This is the way to go make no doubt.

    ...

  • author
    Anthony Martin
    Aug 14, 2021
    It has been a great experience working…

    It has been a great experience working with Figure on home equity loan. They made the whole process very easy.

    ...

  • author
    Jason Stevens
    Aug 14, 2021
    This was the best loan experience I…

    This was the best loan experience I have ever done! So simple and fast. The representatives at figure are so helpful and nice! If I ever need a loan in the future they will be it!

    ...

  • author
    John Sanderson
    Aug 13, 2021
    Easiest loan I've done

    Easiest loan I've done. I thought it was a scam at first since i never heard of them. Took about a week start to funded. Couldn't find a rate any where near this good either!

    ...

  • author
    Michael Bowen
    Aug 13, 2021
    Do Not Click Too Quickly!!

    The user interface is clean and fast - perhaps enticing users like me to click through too quickly. I never saw a disclosure that I was going to get a hard inquiry on my credit report. If this disclosure was present during the quote process, it needs to be displayed with much greater emphasis. This is especially true because you don't get to know all of the loan offer details until the end, after the hard pull has already occurred. That was a real shame. Further to that point, I wanted to adjust my requested loan amount after learning about the add-on to my payment for insurance and tax escrowing. Look, at the beginning of the loan quote process (the "Payment estimator stage") PLEASE include the insurance and tax escrow estimate in the payment!!! I didn't know about the escrow add-on until the end! When I learned how much higher my payment would be, I asked my originator to let me adjust the loan request downward to compensate for this factor. He told me I HAD TO PAY TO RATELOCK before he could make any adjustments to the requested loan amount! Otherwise, I'd have to start all over and incur ANOTHER HARD INQUIRY in the process!! For Pete's sake, I was just trying to ask for LESS MONEY like any responsible borrower should! In summary: - Know that the advertised, estimated payment at the beginning of the process is low-balled. It will probably increase by at least 30-40% from an insurance and tax monthly escrow perspective, depending on your situation. Just know that before going in. - Because, once you start, you can't stop or make any adjustments!! Somewhere along the way, they do a hard pull on your credit report, and if you DO want to tweak your requested loan amount, it will cost you $$$ in the form of "having" to go ahead and "lock the rate". It's just too slick of a UX, with too few or poorly emphasized disclosures. And just an FYI, my current 1st mortgage does not require me to pay monthly escrow payments for insurance or taxes. So while that apparently is a "hard guideline" for Figure Finance, there are lenders out there who waive that requirement. They do not. But you don't know they don't, until then end of the process and only then if you ask them. Just saying.

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  • author
    CH
    Aug 13, 2021
    Best loan process ever!

    Best loan process ever!

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  • author
    Jurek Niemiec
    Aug 13, 2021
    I LOVE IT

    I LOVE IT ! quick , simple . SOLID COMPANY no BS , no hassle Jerzy

    ...

  • author
    Phil Wyatt
    Aug 12, 2021
    Quick

    Quick, efficient, easy!! A+++++

    ...

  • author
    Scott Frager
    Aug 11, 2021
    I was seeking a HELOC and having…

    I was seeking a HELOC and having challenges contacting anyone at my legacy mega-bank who could help. The big banks have been historically disappointing in their service, even though I’ve been a personal and business client for 30+ years. I read about Figure, gave the platform a try online. I was astounded as to the speed and straightforward response. I closed on my HELOC within 2-weeks and never had to hassle with a big-box banker. Figure does cost more than a traditional bank, but Figure got the deal done in an honest and easy manner. It is worth the premium, in my opinion. Save the heartache and hassle of going through a brick and mortar bank. Work everything out online and see what Figure can offer. For me, it was a perfect choice. I’m very grateful for Figure and their professional team.

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  • author
    Adile Lmaradi
    Aug 11, 2021
    Woow that nice

    Woow that nice

    ...

  • author
    Liz C
    Aug 11, 2021
    Super efficient, best rate

    Super efficient app process, best rates, and fast funding. Although Figure guided me that approval would take a day or two, it was complete same day. Although funding was anticipated to take a few more days, it was in my account next business day. Also rate was 3-4% less than competitors. Best process I’ve experienced yet.

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  • author
    Nancy
    Aug 11, 2021
    Easiest Process Ever

    This was the easiest loan process I've done. My credit score is good, and I kept getting turned down by other lenders, and they kept giving me a hard inquiry. Figure doesn't do a hard inquiry until after they verify income, which was amazing. It literally took less than 24 hours for me to get approved for my loan, and I was funded within 48 business hours. I will definitely use them again in the future when I need a loan. The customer service was amazing as well, and every person I spoke with was super helpful and nice.

    ...

  • author
    Esperanza Espino
    Aug 10, 2021
    Excellent service and very rapid too!!

    Excellent service and very rapid too!!! Thank you so much!!!

    ...

  • author
    Xavier Cagigas
    Aug 10, 2021
    HELOC for home improvements

    Their online platform was great! Everything moved forward with ease and stress free. Great HELOC company. In times when HELOCS are scared Figure helped us so we can remodel our home.

    ...

  • author
    Tammy Hunt
    Aug 10, 2021
    What you see is what you get.

    What you see is what you get! Easy application process and quick funding. No bait and switch tactics.

    ...

  • author
    Brenda Faux
    Aug 10, 2021
    A very painless process

    A very painless process. Everyone so great to work with, now I can do the maintenance to my home. .

    ...

  • author
    Jesus
    Aug 10, 2021
    Figure is a reputable company and easy…

    Figure is a reputable company and easy to work with if you understand the business rules, maintain good credit and maintain good communication, definitely a happy and recommend this institution

    ...

  • author
    Jeff S
    Aug 10, 2021
    Recommend you read through several…

    Recommend you read through several reviews, particularly the 1-2 star reviews, and consider whether the problem lies with Figure or the applicant. Bottom line: if you have good credit, meet the Figure criteria for debt-income ratio, provide them the required documentation, and remain vigilant, you will complete the process quickly. Started my application at 10am, was fully approved by 2pm, and received the funds for a HELOC within 48 hours. Complaint translations: "I was delayed for _____ days/weeks" - Figure asked for clarification or additional documentation and I either didn't respond, didn't comply, or made no effort to obtain additional information that may have expedited the process "My app was voided in _____ days" - see above "I paid more than the monthly requirement and my payment didn't go down" - I don't understand how loan repayment works "I didn't get the advertised rate" - I don't understand how marketing works/don't understand that a rate cannot be assigned until I authorize lenders to access my full credit report "The automated system (PLAID) is horrible!" - I lack the common sense to contact the helpline, explain my concern, and rectify the problem "My home was undervalued" - I spend too much time on web-based realty sites that provide bogus estimates, and have no concept of the appraisal process "I received $90,000 and had to pay back $96,000" - I have no idea how interest works and did not read the loan documents "I was denied in _____ minutes after being told I was pre-approved and now have a hard inquiry on my credit report" - I don't understand that pre-approval accounts for what lenders know about my credit at the time of pre-approval, and didn't bother to ask when the credit check occurs (incidentally, Figure won't do a hard inquiry until they know you financially qualify, which is why they check your debt-income and verify your annual salary prior to. This is rare for a mortgage company). Figure is a reputable company and easy to work with if you understand the business rules, maintain good credit, use the helpline when stuck, and apply critical thinking skills to the process. If you don't, and you're not approved, it probably says more about you than about Figure.

    ...

  • author
    Brad
    Aug 10, 2021
    All I can say is WOW

    Quick, easy and painless from start to finish. I applied for a 50k personal debt consolidation loan on Friday and had the funds in my bank account the following Tuesday. My good credit was rewarded with competitive rates. And the process! So painless, just know you will be required to give electronic access (user names and passwords) to your online bank account and tax return to verify your employment and income. Everything is automated and quick. When I had a question, I was able to chat online with a representative at 9pm EST on a Friday night with literally ZERO wait time! Thank you Figure for taking the stress out of this experience!

    ...

  • author
    Lateshia Jackson
    Aug 10, 2021
    Awesome Awesome!

    I can’t rant and rave enough about this company! The process was easy and smooth.

    ...

  • author
    Linda Boyd
    Aug 10, 2021
    We're very happy with our experience

    We're very happy with our experience. They have worked with us every step of the way.

    ...

  • author
    Ivan Sanchez
    Aug 06, 2021
    Very Happy 5 stars all day

    Very happy with process it was easy going the communication was great the entire process numbers everything was clear straight forward 100% can be trusted I was approved and received funds in a matter of a couple of days I will strongly recommend to family and friends 5 stars all day no complaints looking forward to my relationship with figure

    ...

  • author
    Jayme Bowman
    Aug 06, 2021
    Thank You!

    Thank You! I appreciate it

    ...

  • author
    SR
    Aug 04, 2021
    This company does bait and switch

    This company follows bait and switch. They sent a mail saying I have a lot of equity and asked me to apply for a HELOC with a special reservation code. When I applied, they pulled a credit report and denied because there is no equity, but offered a personal loan at a much higher rate than the advertised HELOC rate. Don't trust the mail that comes from these guys.

    ...

  • author
    Angela M
    Aug 03, 2021
    Quick and efficient process

    I had originally applied in January 21 for a refinance loan but did not qualify for that. I spent the next few months working hard to improve my credit (raised it by 81 points!) and learning about percentage rates, loan products, and various companies. I applied with Figure again in July, but for a HELOC, and was approved. The entire process was a breeze and completed digitally -- from income verification (which was a blessing as a self-employed contractor) to e-notarizing to automatic funding. There were a couple of technical difficulties with my account dashboard but they were resolved very quickly (in one case in a few minutes, in the second case in a few hours). The team that I chatted with online (Ian, Daniel, and Brian) and my e-notary were all very efficient and professional. From start to finish -- app to funding -- the process was about a 12 days (July 15 to July 27), but a couple of those days were on me. A very quick process. I'd do it again and would recommend it to anyone.

    ...

  • author
    Lonn Kilstrom
    Aug 03, 2021
    Great process

    Great process, excellent customer support. 100% recommend

    ...

  • author
    George King
    Aug 03, 2021
    Figure has been really easy to use and…

    Figure has been really easy to use and once I learned how to operate the software really great

    ...

  • author
    Justin Matthews
    Aug 03, 2021
    Figure is Simple, Convenient, Easy and is Highly Recommended

    The entire loan process with Figure was one word: simple. As a real estate investor and home owner, I have applied for various home loans (both personal homes and investment properties) along with HELOC's in the past. Figure is hands-down the easiest funding process I've ever experienced. The entire process took less than 30 minutes or so for me, and I received the funding in less than a week. I love the fact that you can customize the home equity loan to fit your needs. I was able to choose, on a sliding scale, the loan amount and interest rates/closing costs that fit my needs. If you have basic computer skills, applying for a loan at Figure is the only way to go. I plan to use Figure for additional home loans/refinances/investment property loans in the coming years. When compared to a traditional bank, there really is no comparison. Finally, I was able to sign the loan documents with an E-Notary online. That signing process took approximately 5 minutes for both my wife and I. Thank you to the team at Figure!

    ...

  • author
    Alma Xhemalallari
    Aug 03, 2021
    Great enrollment process and quick.

    Great enrollment. Great service. Great rates. Easy to use website.

    ...

  • author
    BradnMary Fagerstrom
    Aug 03, 2021
    Very pleased with whole process

    Very pleased with whole process. Very professional and would recommend to others.

    ...

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