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Figure Review

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Reviews 1,321

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Michael Graw
Michael Graw
May. 04, 20214 min read

Figure summary

Figure offers personal loans up to $50,000 with competitive interest rates and fast funding. The application process is entirely online and you can be approved and have cash in your account within 2 business days. Figure requires relatively good credit, but borrowers can enjoy competitive interest rates.

Pros

  • Fully online application
  • Get money in as little as 2 business days
  • Autopay discount available

Cons

  • Minimum 680 credit score
  • Up to 5% loan origination fee

Figure Figure View Rates

Suitable For?

Figure offers low-interest personal loans to borrowers with a 680 credit score or better. Qualified borrowers can get rates ranging from 5.99% - 15.00% APR, which makes Figure a good option for borrowers seeking an unsecured personal loan. Figure also appeals to borrowers who want to apply for a loan entirely online.

Loan Features 

Figure offers unsecured personal loans, home equity lines of credit, and mortgage refinancing.

Highlights:

  • Apply entirely online
  • Customer support available 6 days a week
  • Personal loans available with APRs ranging from 5.99% - 15.00%

The Application Process

Figure’s personal loan application process is entirely online. To get started, just enter basic information about yourself and how much you want to borrow. Figure will run a soft credit check, which doesn’t impact your credit score, and give you a pre-approved loan offer.

If you want to accept your loan offer, you can submit all of your documentation online. The whole application takes around 15 minutes to complete and you can receive funds in your account in as little as 1-2 business days.

There are several requirements to qualify for a loan with Figure. All applicants must have a 680 credit score or higher, and a debt-to-income ratio under 40%. You must also have at least $1,000 in monthly cash flow to qualify for a 3-year term or at least $1,500 in cash flow to qualify for a 5-year term.

Loan Terms 

Figure offers personal loans ranging from $5,000 to $50,000. Depending on your credit score, income, and loan size, you’ll be offered a loan term from 36-60 months and an interest rate between 5.99% - 15.00% APR. If you set up automatic loan repayments from your bank account, Figure offers a 0.25% interest rate discount.

Note that Figure also charges a loan origination fee up to 5% depending on the size of your loan and your state regulations.

Privacy & Security

Figure secures your loan application and personal information with 256-bit AES encryption. The company also offers a privacy policy that details how your information is used.

Help & Support

Figure offers customer support by phone, email, and live chat from 6am-6pm Pacific Time, Monday to Saturday.

Phone: 1-(888)-819-6388

Email: loans@figure.com

How Figure Compares


figure
sofi
APR
5.99% - 15.00%
5.99% - 18.85% (with AutoPay)
Minimum credit scoreFair +
Good +
Loan amount$5,000-$50,000$5,000-$100,000
Loan term36-60 mo.
24-84 mo.
Suitable forFully online applicationLarge personal loans

Figure competes closely with personal loan lenders like SoFi. Both lenders offer a low minimum interest rate and a low minimum loan size. Figure stands out as the only lender that offers an entirely online application. 

FAQs

Q. Can I choose my loan term?

A. Figure lets you choose a 36-60 months loan term in most cases and shows the interest rate for each term.

Q. Can I get help applying for a loan with Figure?

A. You can call Figure or use live chat 6 days a week to get help applying for a loan.

Q. Does Figure charge an origination fee?

A. Figure charges an origination fee of up to 5%, depending on the size of your loan and your state.

Q. Can I pay off my loan with Figure early?

A. Yes, you can pay off your Figure loan early with no prepayment penalty.

Summary

Figure offers personal loans with competitive interest rates and flexible term options. The lender allows you to apply for a loan entirely online and puts funds in your account in as little as 1-2 days. If you need help with your loan, Figure’s customer support team is available 6 days a week.

Physical Address

Figure

650 California Street, Suite 2700

San Francisco, CA 94108

Figure Figure View Rates

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.

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ExcellentReviews 1,321
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Trustpilot reviews

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  • author
    Vicki Sims
    9 hours ago
    Outstanding service

    Outstanding service. Very fast and quick to answer any questions.

    ...

  • author
    AvoidFigure
    11 hours ago
    Poorly Managed Company; Plaid Technology Worthless

    Figure is more than happy to pre-approve your loan then ask for endless amounts of documentation to give them an out to not process. Impossible to get someone on the phone. Both times I've been on hold for over 30 minutes, then it hangs up on me. Also, I did NOT apply for a home line of credit, but Figure decided to try to pre-qualify me for one and search for liens and other things related to my house without my consent. The Plaid technology they use to verify income is also inaccurate. After linking a bank account, it showed my entire year income was only $9k more than what I had made in the past 6 months, while my annual compensation is over $100k. Avoid this company and go through someone like Credible or Credit Karma instead if you are looking for a general personal loan.

    ...

  • author
    N S
    19 hours ago
    Figure gave me a chance when others…

    Figure gave me a chance when others lied , by saying I was approved , then said I wasn't. Figure advanced through the process really fast

    ...

  • author
    Timothy Litten
    a day ago
    no fuss

    no fuss, no muss, easy loan

    ...

  • author
    Jesse
    a day ago
    Best Loan Process. Period.

    I work at Figure and it was really amazing to see how awesome of a service we’re providing to every consumer. We’re using this PL for home improvements and there’s no doubt that I’ll be encouraging everyone I know that needs some form of loan to use Figure. Not because I work here, but because it was unquestionably the easiest loan process I’ve ever been a part of.

    ...

  • author
    Hany Ahmed
    2 days ago
    Stay away , worst than hard money lender

    the worst place to deal with. deceiving practice and bad customer services

    ...

  • author
    Carol Atlas
    Jul 23, 2021
    The process was easy

    The process was easy, the staff were very professional and helpful when I had questions about the paperwork. I was able to take out a line of credit to consolidate all my bills and save on my monthly income. I would recommend this company to anyone who maybe trying to consolidate and save.

    ...

  • author
    Vilma Reyes
    Jul 23, 2021
    Delayed (by over a week!) Poor customer…

    Delayed (by over a week!) Poor customer service.

    ...

  • author
    William Krueger
    Jul 22, 2021
    The way that documents are transferred…

    The way that documents are transferred could be easier. A lot of people do you use the Android system

    ...

  • author
    terry williams
    Jul 22, 2021
    I had tried a couple of times to…

    I had tried a couple of times to consolidate my loans with other companies and of course I was not offered enough to make it worth while to pursue. Then I was referred to Figure Loans and they actually looked over my request and offered me a little more than I had requested. I was able to consolidate my loans saving me thousands of dollars in interest and gaining over $1,600 a month in my income. I would highly recommend you check out Figure Loans as they do offer mortgage and personal loans. I went with a personal loan and was very happy I did. Their process is easy and they are very security minded.

    ...

  • author
    Sharon Ness
    Jul 22, 2021
    Applying for a Home Equity Loan with Figure

    I have been most pleased with the process in applying for a home equity loan with Figure. I was able to do everything online. I had a number of questions as I went along and was able to get quick, clear answers with their online live help system. When it was time to sign documents, a Notary from Figure was sent to our home with all the applicable paperwork. She could not have been more professional. One small thing I appreciated was that Figure, prior to our appointment, sent us a picture of the Notary who would be coming to our home. In today’s world, this safety element was appreciated. Overall, the process has been most efficient and professional and I highly recommend Figure.

    ...

  • author
    John Knobbe
    Jul 22, 2021
    I am still stuned by how easy this loan…

    I am still stuned by how easy this loan process was

    ...

  • author
    Jl
    Jul 22, 2021
    Figure does everything they say-…

    Figure does everything they say- funding turnaround is speedy, it’s a simple online application. Their live support is excellent as well.

    ...

  • author
    Paul
    Jul 21, 2021
    Great rates

    Great rates, processing was nearly immediate, closing was simple, their online access is easy to understand and use... I was totally surprised and very happy with Figure

    ...

  • author
    MSF
    Jul 20, 2021
    Fair and fast

    Fair and fast! It felt like Figure took a look at my entire profile and need and proceeded accordingly. The entire process was efficient and streamline. I would highly recommend them!

    ...

  • author
    Beth Corvette Worsham
    Jul 19, 2021
    I loved working with this company

    I loved working with this company. I'm recently widowed and Andrew helped me immensely in deciding how to answer some questions. The e-notary was a breeze and very pleasant. The process is streamlined and timely. I couldn't be more pleased.

    ...

  • author
    David
    Jul 19, 2021
    Fast!

    Easy to use. Fast turnaround. Helpful support staff.

    ...

  • author
    Jonathan Truelove
    Jul 18, 2021
    Crazy easy process and Patty was the…

    Crazy easy process and Patty was the best on the phone!!!

    ...

  • author
    CAROLYN DAVIS
    Jul 17, 2021
    Awesome Experience ! Thanks for another chance to get it right!

    Thank you !!!!!!!

    ...

  • author
    Daud Azariah
    Jul 16, 2021
    Easiest and best

    Figure is the best loan service. everything was done online in just few minutes and I received the money the very next day.

    ...

  • author
    Stephen S
    Jul 16, 2021
    Quick and easy process

    Quick and easy process. Would definitely recommend and will be using them again whenever I need some quick and easy cash flow.

    ...

  • author
    SZ
    Jul 16, 2021
    Great Lender

    To anyone who reads this review I looked at several options for the past few months. I have income that is unsteady and having cash reserves keeps me and my family in the right places so that I can grow my business. I spoke to many lenders both from a business perspective and from a personal perspective. I can tell you that if you have a credit score above 650 don't think about using anyone else. It litterally took me about an hour start to finish before i was approved. Two days later my loan was funded. The only thing that gave me pause was giving the approval process access to my bank accounts to verify my income but afterwards i simply changed the password. I also wanted to say that I spoke to Anthony after i completed the paperwork and he was professional, well informed and reassured me that i made the right decision. Good luck to anyone that reads this

    ...

  • author
    Diamond Brown
    Jul 16, 2021
    Best Lender By Far

    Great and friendly staff. Process was fast and simple. Funds available same day as approval.

    ...

  • author
    SHARENE NERI
    Jul 15, 2021
    Very easy process.

    Very easy process. Frequent up dates. Easy to contact.

    ...

  • author
    Cheryl Heinlen
    Jul 13, 2021
    Very happy with their procedures

    Very happy with their procedures. Very fast.

    ...

  • author
    Fernando
    Jul 13, 2021
    Very easy process and professional

    Very easy process and professional

    ...

  • author
    Steve
    Jul 13, 2021
    Awesome

    Awesome and fastest heloc I’ve ever gotten

    ...

  • author
    James
    Jul 10, 2021
    Would definitely recommend them I was a…

    Would definitely recommend them I was a little nervous at first cause the process was so easy I would definitely use them again for loan purposes .

    ...

  • author
    Marcos Torres
    Jul 10, 2021
    HELOC With Figure

    Unbelievably fast and easy. Just about everything done online. Constant updates by email. I highly recommend this company.

    ...

  • author
    David Nixon
    Jul 10, 2021
    The Best Experience Ever!!!

    Hands down the best experience I've ever had with any mortgage lending company over the past 3 decades. The process was seamless, flawless and fast from A-Z. Approved in the space of a few hours and signed papers (via e-Notary who came to my house) a 3 days later. Figure has set the benchmark for all other mortgage lending companies.

    ...

  • author
    JJ
    Jul 10, 2021
    Stress-Free process

    The application process, contacting customer service along the way, everything has been easy, stress -free, and such a positive experience.

    ...

  • author
    Jeffrey Wolff
    Jul 10, 2021
    I have never had such a positive…

    I have never had such a positive experience borrowing money. Quick, organized and professional. Exceeded ALL my expectations. The application process is easy and the turn around time on my answer was within minutes. My loan was deposited into my account in less than 48 hours!

    ...

  • author
    Ronald Rozier
    Jul 10, 2021
    Easy stress Free and I came out way…

    Easy stress Free and I came out way better than with a refinance. More of my money in my bank account.

    ...

  • author
    August
    4 days ago
    Best.

    Simply The Best.

    ...

  • author
    Gerald Dubay
    Jul 09, 2021
    Great service and a very easy process!

    Great service and a very easy process!! thank you all of your assistance.

    ...

  • author
    Kathleen Customer
    Jul 09, 2021
    This whole process was painless

    This whole process was painless! I didn’t have a bunch of phone calls. I could see where I was with the process. Even when a notary had to come to my house for the final paperwork, I had previously read what I needed to and it took about 10 minutes of my time at my home. Thank you for all your work and assistance!

    ...

  • author
    XAVIER BLUE
    Jul 09, 2021
    I’ve never had a more pleasant process…

    I’ve never had a more pleasant process when applying for any type of loans in the past. Figure’s verification process was just as easy and quick. Once I signed my documents the money deposited to my account in one business day. I highly recommend Figure and would most definitely use them again !

    ...

  • author
    Gregory W
    Jul 08, 2021
    The process was easy and simple

    The process was easy and simple. The verification process was just as easy and quick. Once I signed my documents the money deposited to my account in one business day. I highly recommend Figure and would most definitely use them again.

    ...

  • author
    Carmen Booker
    Jul 07, 2021
    I was totally amazed

    I was totally amazed at how simple and fast the application and approval process was. I called in and bam everything was done. Thank you so very much Figure for helping me reach my goal with a low interest loan. You are indeed appreciated!

    ...

  • author
    kui kibandy
    Jul 07, 2021
    Fantastic and efficient service

    Figure was really fast and efficient on delivering my personal loan. They called me back quickly everytime i needed to enquire something and I had my money in 2 days from start to finish. Great great service. Thank you. Highly recommended.

    ...

  • author
    Victoria Ingui
    Jul 07, 2021
    Awesome Bank!

    This by far is the best bank I have dealt with for a personal loan. They were very professional. Customer service answered any emails or questions in a timely manner. Process was quick. I recommend this bank for your financial help.

    ...

  • author
    Chris
    Jul 04, 2021
    I'm very happy with my loan process…

    I'm very happy with my loan process with Figure. The online application process was easy, and the approval process was quick and efficient. When I spoke with the customer service rep he was pleasant and again, the final approval process was quick and easy. I would highly recommend Figure to anyone seeking a personal loan, especially if you've been denied by other loan companies.

    ...

  • author
    Pepe Hernandez
    Jul 03, 2021
    Everything was as they said very…

    Everything was as they said very quickly, there was no problem and I am fine, happy with everything they did.

    ...

  • author
    Manuel King
    Jul 03, 2021
    Fast automated process with attentive…

    Fast automated process with attentive staff on chat(that works). Impressed by the service once home renovation are complete will refinance 1st and 2nd with Figure

    ...

  • author
    Loreen Eichenberger
    Jul 02, 2021
    Fast, great rate and no fees!

    Fast, great rate and no fees! I researched many lendors and key words and great reviews lead me to Figure. The application process was extremely easy and the site/dashboard is user friendly. I applied at 3pm on a Wednesday and the funds were in my account on Friday morning. The best part is that there were no fees of any kind! Other lendors charged between 5-9%, but not figure. I'm grateful for the outstanding service and would highly recommend them.

    ...

  • author
    Greg K
    Jul 02, 2021
    Great experience loved not having to…

    Great experience loved not having to deal with a bank.

    ...

  • author
    John San Miguel
    Jul 02, 2021
    Working with Figure simple and easy

    Working with Figure simple and easy. I am very happy to have chosen Figure.

    ...

  • author
    Joseph Albanese
    Jul 02, 2021
    Lane Gets 5 Stars!

    Lane, my customer service representative, was helpful, knowledgeable, and upbeat. He took care of business in short order, while actually seeming to enjoy it all along. Boom, done!

    ...

  • author
    Medy N.
    Jul 01, 2021
    Figure is too good to be true

    Figure is too good to be true. The entire process was a week, exactly one week. Super easy to apply, courteous staff, chatbox was made a big difference, questions were answered with minutes after submission! I'm recommending Figure to all my friends!

    ...

  • author
    Gunjan Kamdar
    Jul 01, 2021
    Very Quick Service

    Very Quick Service. Funds hit account within 24 hours

    ...

  • author
    Marc Bukaty
    Jun 30, 2021
    Just simply and friendly service.

    After taking 9 MCA 'loans' over the past 1 year and 1/2, Figure professionals were calm and polite, which matched their extremely easy to navigate online application. the easiest and friendliest lending company I have yet to come across in over 20 years!

    ...

  • author
    Mia Goff
    Jun 29, 2021
    Better than sliced bread

    Figure is the greatest thing that has happened to managing your finances and accessing equity in your house since.... ever. A streamlined process to apply, all information flow speedy and efficient and customer service is available quickly to resolve any questions or issues. (In my case proof of ownership) It’s worth noting that we in the south do not have “Deeds” to our houses, we have an “act of sale”- this took a few calls back and forth to clear out, but all in all a smooth efficient way to do business! Thumbs up!

    ...

  • author
    Ebony
    Jun 29, 2021
    Quick, Fast and Easy......great customer service!!!!

    I literally started this HELOC process less than two weeks ago and am fully funded already. Simple, fast, efficient and great customer service. Highly recommend them.

    ...

  • author
    John
    Jun 29, 2021
    Very satisfied with the loan and…

    Very satisfied with the loan and service I recieve

    ...

  • author
    Anthony Chong
    Jun 29, 2021
    You are truly the quickest closing I…

    You are truly the quickest closing I ever done , instead waiting weeks or months for closing, mine was done in 1 week , signed on 6/22 money was in my bank 6/28 , I didn’t believe how quick that was , but speed is of essence and I thank you very much for everything

    ...

  • author
    David & Heather c.
    Jun 27, 2021
    Not quite done, but....

    While we are not completely funded with our HELOC, we cannot say how amazingly simple Figure was to use. Even though there were several people we spoke with, all the staff were extremely helpful, courteous, knowledgeable and prompt. Thus far, Figure has raised the bar of excellence when it comes to the lending application/funding process. Very impressed.

    ...

  • author
    A.F.
    Jun 26, 2021
    Great Company!

    Great Company!

    ...

  • author
    Ryan Harding
    Jun 25, 2021
    The whole process with Figure was easy…

    The whole process with Figure was easy and very user friendly. I did have to reach out to customer support for help and Kayle did an amazing job walking me through the process. I would highly recommend using this service to anyone in the market for a HELOC or home loan.

    ...

  • author
    Bonnie Ambrose
    Jun 25, 2021
    Figure came to my rescue

    Figure came to my rescue. I'd applied a few places for a HELOC and Figure came through. Everyone was extremely professional, timely in responses, courteous and accurate. I would definitely recommend.

    ...

  • author
    WlyCalf
    Jun 25, 2021
    so easy it was all done and processed…

    so easy it was all done and processed before I knew it! Highly recommend.

    ...

  • author
    Denise
    Jun 25, 2021
    Very easy process

    Very easy process, didn't take long at all!! Everyone I talked with was so pleasant and helpful. Would highly recommend this company!!! THANK YOU!!!

    ...

  • author
    Erik B Phillips
    Jun 24, 2021
    I love it

    I love it, easy to approval, good chatting calls, very friendly service

    ...

  • author
    Elizabeth Armijo
    Jun 23, 2021
    Fast and friendly service thank you …

    Fast and friendly service thank you Elizabeth

    ...

  • author
    D Healy
    Jun 23, 2021
    Honestly I can't believe how smoothly…

    Honestly I can't believe how smoothly this process went! Customer Service was excellent and we were funded very quickly. Thank you!

    ...

  • author
    Ana Chavez
    Jun 23, 2021
    Wonderful customer service

    Wonderful customer service! I appreciate being able to speak to an actual person over the phone and get all my questions answered. Best of all, I was able to submit all the required documents right there and then. It made my process go through stressless. Thank you very much

    ...

  • author
    Matthew Sutherland
    Jun 22, 2021
    Seamless Process!!!

    Taylor was very helpful and made the process so easy and seamless. Will definitely recommend Figure to my family and friends

    ...

  • author
    Stephen Roach
    Jun 22, 2021
    It was easy and fast and everyone was…

    It was easy and fast and everyone was friendly thankyou so much.

    ...

  • author
    frank baker
    Jun 21, 2021
    All involved had a can do helping…

    All involved had a can do helping attitude Because if your staff I went with this company

    ...

  • author
    Tracey Adams
    Jun 19, 2021
    I thought it was a scam it's really…

    I thought it was a scam it's really true I'm so impressed with the Service it's Awesome thx. U figure

    ...

  • author
    Richard Vezmar
    Jun 19, 2021
    Your a great asset to the lending…

    Your a great asset to the lending industry thanks a gian

    ...

  • author
    K Fischer
    Jun 19, 2021
    Could not have gone better.

    Without a doubt, the easiest financial transaction I have done in decades, maybe ever. The customer service aspect was perfect. Quick, succinct answers to all my questions, and clear communication on any requests to me. Frequent updates on status. Bare minimum requirements in terms of documentation or approvals.

    ...

  • author
    Timothy Torres-housel
    Jun 19, 2021
    I am beyond happy with my experience

    I am beyond happy with my experience. The customer service in the support department was top notch. The entire process was quicker than I had expected. I would definitely recommend.

    ...

  • author
    KW
    Jun 18, 2021
    So much better than applying for a loan the old fashioned way

    This was a pretty simple process. After a hiccup with accessing financial data, customer service tried to be helpful and ultimately resolved the issue. Turnaround time for funds dispersement was outstanding.

    ...

  • author
    Sally Davenport
    Jun 18, 2021
    This loan process was the easiest I…

    This loan process was the easiest I have ever gone through. Every person I made contact was helpful, courteous, polite, and answered all my questions. Thanks to all of you for making this process so easy.

    ...

  • author
    Benjamin Rennie
    Jun 16, 2021
    Process was quick and painless

    Process was quick and painless. Funding team was very thorough and kept expectations well in tact. Would absolutely recommend!

    ...

  • author
    Scott K
    Jun 15, 2021
    Loan process was quick and easy!!!

    Loan process was quick and easy!!!

    ...

  • author
    Grant
    Jun 15, 2021
    Simple and straightforward

    This was about the easiest loan process ever. Straightforward with no surprises. Definitely would recommend Figure for your loan needs.

    ...

  • author
    Hans Bange
    Jun 15, 2021
    Up to this moment I have been very…

    Up to this moment I have been very impressed with your customer service , anyone I have spoken with was knowledgeable and courteous , I do hope and expect that this trend will continue in the future. I have spoken to friends and former clients of mine and recommended Figure to service their needs when needed. One small issue, your long hold on phone calls, not diminishing your customer service just a small improvement maybe needed. Thank you

    ...

  • author
    Richard Katz
    Jun 15, 2021
    Figure has been absolutely amazing

    Figure has been absolutely amazing . When I read they could fund your loan in as little as five days I didn’t believe it but they lived up to their advertising. The entire process was seamless from the initial application , confirming eligibility, linking bank accounts, and the e-notary process. When the funding process began the money was in my account that very day. Customer service, either via e-mail or phone , was always top notch and representatives understood the process. Especially considering the long , arduous process encountered with most lenders, Figure is heads and shoulders above the rest. Figure comes with my highest recommendation.

    ...

  • author
    Mark Johnson
    Jun 29, 2021
    30 days of waiting and my app was…

    30 days of waiting and my app was voided. Need to re apply and wait another 30 days. Yeah not gonna happen. Waste of time and energy. Update - By the way your rates were nearly triple what I found elsewhere. Hope this saves others the headache

    ...

  • author
    Shawn Dickenson
    Jun 14, 2021
    Approved, but wait - we’re canceling due to no fault of your own

    I was Approved for a home equity loan the Friday before Memorial Day. Passed all the steps just waiting on funding. I call a little more than a week after signing all the documents to check the status of funding knowing that holidays delay financial transactions - I’m told the loan is funded they’re just are having trouble getting the funds transferred to our particular bank. Nothing I can do to help the process. A week later - after hours on a Saturday, I get an email from Mike W apologizing for the delay. They’re having trouble getting a 3rd party vendor to verify the condition of the home. They are working on it and as a thank you for my patience, be on the lookout for a link to receive a $50 Amazon Gift Card. 24 hours later, no email with an Amazon Gift Card. No, my loan is canceled due to inactivity for more than 2 weeks!

    ...

  • author
    Marc Straub
    Jun 14, 2021
    good company

    good company, good security, good rate Thank you Figure.

    ...

  • author
    Karen Blackwell Hawley
    Jun 12, 2021
    Excellent work!

    Excellent work!

    ...

  • author
    Corey Marion
    Jun 12, 2021
    Just days ago I was worried that I…

    Just days ago I was worried that I might not get the money I was looking for. I never thought I would get as much as I did this fast they truly are amazing. This is where I'll be coming to from now on.

    ...

  • author
    Lena
    Jun 12, 2021
    One of the best financial company I’ve…

    One of the best financial company I’ve worked with. Very helpful customer service when needed. I’m not the best at technology but they were so helpful talking me through the process. Very quick turnaround Highly recommend

    ...

  • author
    Russell
    Jun 11, 2021
    Glad to have a platform to say…

    Glad to have a platform to say Thankyou. This was by far the easiest process I have been a part of. We had a few questions throughout the loan process and every time we called, whoever we spoke with was very pleasant and courteous. Thankyou for all your help and great attitude. I’m glad we took the time to check your organization out😁

    ...

  • author
    Keith Franks
    Jun 11, 2021
    Great experience

    Very Happy people that I dealt with which makes a difference in the overall experience. Great online application process. Overall great experience.

    ...

  • author
    Ricky Eyer
    Jun 11, 2021
    Staff is very professional and…

    Staff is very professional and courteous on the phone.

    ...

  • author
    Sylvia Williams
    Jun 11, 2021
    Great Service

    I would like to thank you for the assisting me through the process. Thank you

    ...

  • author
    Noel Heyden
    Jul 09, 2021
    incompetency fixed, updated

    Update 7/8/21 from 1 to 4 stars. They fired their 3rd party vendor who does the drive- by PCRA assessment and removed this step from the process. Now it is fully digital. Even though they canceled my loan, I was told if I reapplied I would get through very quickly and there would be no waiting for a drive-by assessment. I thought, what the hell and tried it. It took 2 days to get to the notary signing and then they did fund it 3 days later so it did take about 5-6 days which would otherwise have been fast. Lol, I signed closing docs 9 days ago, they say they will void the loan in 5 days if they do not get their PCRA (drive by appraisal) completed. It's their responsibility to get their vendor to do the job. Loan was supposed to be funded days ago. Customer service is opaque and will not answer questions. If you want to waste your time, Figure. Update: They did indeed cancel on me for their own failure. Just see the canned response below shirking responsibility and blaming their own vendor. Hey guys you hired them so take responsibility. You could have easily fixed this by just leaving yourself an option in your contract with the vendor to hire someone else if they fail to reach a certain deadline. Looks like others are having this problem as well on the reviews.

    ...

  • author
    Andrew Szwejbka
    Jun 10, 2021
    Amazing customer support

    Amazing customer support! After attempting two other traditional cash out REFIs that were riddled with obstacles and delays, figure lived up to their promise of quick closing. Thank you.

    ...

  • author
    Prakash Amin
    Jun 10, 2021
    Honest

    It was great experience with Figure lending. Timely funded my loan and quickly. Thanks

    ...

  • author
    Robert Hardy
    Jun 10, 2021
    Needed a person loan to pay off some…

    Needed a person loan to pay off some debt this company save my life. If I need a loan in the future defently will use this company.

    ...

  • author
    Tracey Swenson
    Jun 10, 2021
    this was the easiest line of equity to…

    this was the easiest line of equity to take out it only took 6 days

    ...

  • author
    Angela
    Jun 09, 2021
    Super convenient!

    Super convenient! I recently applied for a home equity loan through Figure. The whole process was online and super easy. I had trouble connecting with the e-notary, and representatives from Figure reached out immediately to help walk me through some things that would help. I like that they have an app and communicate status throughout the process. I don't think it could have been any easier to apply for a home equity loan and get funding.

    ...

  • author
    Christopher Keels
    Jun 08, 2021
    Great service!

    Great service!

    ...

  • author
    Rebecca Cook
    Jun 08, 2021
    This process was quick and people there…

    This process was quick and people there were extremely nice and helpful. Thank you for all your help.

    ...

  • author
    Gary Holloway
    Jun 04, 2021
    Fast and easy process

    Fast and easy process! Thanks!

    ...

  • author
    Extremely Satisfied Customer
    Jun 03, 2021
    Wow!

    Wow! As someone that works in the real estate industry, this process was superb. Simple, quick, and efficient. Customer support was always there to help and things were completed exactly as promised. Highly recommend!

    ...

  • author
    Ralph Reese
    Jun 03, 2021
    Amazing Loan Process

    Very fast and efficient ! Boom - it’s done . I have my loan and terms were great.

    ...

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