Figure Review

Outstanding service. Very fast and quick to answer any questions.

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Figure is more than happy to pre-approve your loan then ask for endless amounts of documentation to give them an out to not process. Impossible to get someone on the phone. Both times I've been on hold for over 30 minutes, then it hangs up on me. Also, I did NOT apply for a home line of credit, but Figure decided to try to pre-qualify me for one and search for liens and other things related to my house without my consent. The Plaid technology they use to verify income is also inaccurate. After linking a bank account, it showed my entire year income was only $9k more than what I had made in the past 6 months, while my annual compensation is over $100k. Avoid this company and go through someone like Credible or Credit Karma instead if you are looking for a general personal loan.

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Figure gave me a chance when others lied , by saying I was approved , then said I wasn't. Figure advanced through the process really fast

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no fuss, no muss, easy loan

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I work at Figure and it was really amazing to see how awesome of a service we’re providing to every consumer. We’re using this PL for home improvements and there’s no doubt that I’ll be encouraging everyone I know that needs some form of loan to use Figure. Not because I work here, but because it was unquestionably the easiest loan process I’ve ever been a part of.

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the worst place to deal with. deceiving practice and bad customer services

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The process was easy, the staff were very professional and helpful when I had questions about the paperwork. I was able to take out a line of credit to consolidate all my bills and save on my monthly income. I would recommend this company to anyone who maybe trying to consolidate and save.

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Delayed (by over a week!) Poor customer service.

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The way that documents are transferred could be easier. A lot of people do you use the Android system

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I had tried a couple of times to consolidate my loans with other companies and of course I was not offered enough to make it worth while to pursue. Then I was referred to Figure Loans and they actually looked over my request and offered me a little more than I had requested. I was able to consolidate my loans saving me thousands of dollars in interest and gaining over $1,600 a month in my income. I would highly recommend you check out Figure Loans as they do offer mortgage and personal loans. I went with a personal loan and was very happy I did. Their process is easy and they are very security minded.

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I have been most pleased with the process in applying for a home equity loan with Figure. I was able to do everything online. I had a number of questions as I went along and was able to get quick, clear answers with their online live help system. When it was time to sign documents, a Notary from Figure was sent to our home with all the applicable paperwork. She could not have been more professional. One small thing I appreciated was that Figure, prior to our appointment, sent us a picture of the Notary who would be coming to our home. In today’s world, this safety element was appreciated. Overall, the process has been most efficient and professional and I highly recommend Figure.

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I am still stuned by how easy this loan process was

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Figure does everything they say- funding turnaround is speedy, it’s a simple online application. Their live support is excellent as well.

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Great rates, processing was nearly immediate, closing was simple, their online access is easy to understand and use... I was totally surprised and very happy with Figure

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Fair and fast! It felt like Figure took a look at my entire profile and need and proceeded accordingly. The entire process was efficient and streamline. I would highly recommend them!

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I loved working with this company. I'm recently widowed and Andrew helped me immensely in deciding how to answer some questions. The e-notary was a breeze and very pleasant. The process is streamlined and timely. I couldn't be more pleased.

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Easy to use. Fast turnaround. Helpful support staff.

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Crazy easy process and Patty was the best on the phone!!!

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Thank you !!!!!!!

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Figure is the best loan service. everything was done online in just few minutes and I received the money the very next day.

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Quick and easy process. Would definitely recommend and will be using them again whenever I need some quick and easy cash flow.

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To anyone who reads this review I looked at several options for the past few months. I have income that is unsteady and having cash reserves keeps me and my family in the right places so that I can grow my business. I spoke to many lenders both from a business perspective and from a personal perspective. I can tell you that if you have a credit score above 650 don't think about using anyone else. It litterally took me about an hour start to finish before i was approved. Two days later my loan was funded. The only thing that gave me pause was giving the approval process access to my bank accounts to verify my income but afterwards i simply changed the password. I also wanted to say that I spoke to Anthony after i completed the paperwork and he was professional, well informed and reassured me that i made the right decision. Good luck to anyone that reads this

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Great and friendly staff. Process was fast and simple. Funds available same day as approval.

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Very easy process. Frequent up dates. Easy to contact.

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Very happy with their procedures. Very fast.

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Very easy process and professional

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Awesome and fastest heloc I’ve ever gotten

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Would definitely recommend them I was a little nervous at first cause the process was so easy I would definitely use them again for loan purposes .

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Unbelievably fast and easy. Just about everything done online. Constant updates by email. I highly recommend this company.

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Hands down the best experience I've ever had with any mortgage lending company over the past 3 decades. The process was seamless, flawless and fast from A-Z. Approved in the space of a few hours and signed papers (via e-Notary who came to my house) a 3 days later. Figure has set the benchmark for all other mortgage lending companies.

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The application process, contacting customer service along the way, everything has been easy, stress -free, and such a positive experience.

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I have never had such a positive experience borrowing money. Quick, organized and professional. Exceeded ALL my expectations. The application process is easy and the turn around time on my answer was within minutes. My loan was deposited into my account in less than 48 hours!

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Easy stress Free and I came out way better than with a refinance. More of my money in my bank account.

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Simply The Best.

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Great service and a very easy process!! thank you all of your assistance.

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This whole process was painless! I didn’t have a bunch of phone calls. I could see where I was with the process. Even when a notary had to come to my house for the final paperwork, I had previously read what I needed to and it took about 10 minutes of my time at my home. Thank you for all your work and assistance!

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I’ve never had a more pleasant process when applying for any type of loans in the past. Figure’s verification process was just as easy and quick. Once I signed my documents the money deposited to my account in one business day. I highly recommend Figure and would most definitely use them again !

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The process was easy and simple. The verification process was just as easy and quick. Once I signed my documents the money deposited to my account in one business day. I highly recommend Figure and would most definitely use them again.

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I was totally amazed at how simple and fast the application and approval process was. I called in and bam everything was done. Thank you so very much Figure for helping me reach my goal with a low interest loan. You are indeed appreciated!

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Figure was really fast and efficient on delivering my personal loan. They called me back quickly everytime i needed to enquire something and I had my money in 2 days from start to finish. Great great service. Thank you. Highly recommended.

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This by far is the best bank I have dealt with for a personal loan. They were very professional. Customer service answered any emails or questions in a timely manner. Process was quick. I recommend this bank for your financial help.

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I'm very happy with my loan process with Figure. The online application process was easy, and the approval process was quick and efficient. When I spoke with the customer service rep he was pleasant and again, the final approval process was quick and easy. I would highly recommend Figure to anyone seeking a personal loan, especially if you've been denied by other loan companies.

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Everything was as they said very quickly, there was no problem and I am fine, happy with everything they did.

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Fast automated process with attentive staff on chat(that works). Impressed by the service once home renovation are complete will refinance 1st and 2nd with Figure

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Fast, great rate and no fees! I researched many lendors and key words and great reviews lead me to Figure. The application process was extremely easy and the site/dashboard is user friendly. I applied at 3pm on a Wednesday and the funds were in my account on Friday morning. The best part is that there were no fees of any kind! Other lendors charged between 5-9%, but not figure. I'm grateful for the outstanding service and would highly recommend them.

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Great experience loved not having to deal with a bank.

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Working with Figure simple and easy. I am very happy to have chosen Figure.

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Lane, my customer service representative, was helpful, knowledgeable, and upbeat. He took care of business in short order, while actually seeming to enjoy it all along. Boom, done!

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Figure is too good to be true. The entire process was a week, exactly one week. Super easy to apply, courteous staff, chatbox was made a big difference, questions were answered with minutes after submission! I'm recommending Figure to all my friends!

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Very Quick Service. Funds hit account within 24 hours

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After taking 9 MCA 'loans' over the past 1 year and 1/2, Figure professionals were calm and polite, which matched their extremely easy to navigate online application. the easiest and friendliest lending company I have yet to come across in over 20 years!

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Figure is the greatest thing that has happened to managing your finances and accessing equity in your house since.... ever. A streamlined process to apply, all information flow speedy and efficient and customer service is available quickly to resolve any questions or issues. (In my case proof of ownership) It’s worth noting that we in the south do not have “Deeds” to our houses, we have an “act of sale”- this took a few calls back and forth to clear out, but all in all a smooth efficient way to do business! Thumbs up!

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I literally started this HELOC process less than two weeks ago and am fully funded already. Simple, fast, efficient and great customer service. Highly recommend them.

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Very satisfied with the loan and service I recieve

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You are truly the quickest closing I ever done , instead waiting weeks or months for closing, mine was done in 1 week , signed on 6/22 money was in my bank 6/28 , I didn’t believe how quick that was , but speed is of essence and I thank you very much for everything

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While we are not completely funded with our HELOC, we cannot say how amazingly simple Figure was to use. Even though there were several people we spoke with, all the staff were extremely helpful, courteous, knowledgeable and prompt. Thus far, Figure has raised the bar of excellence when it comes to the lending application/funding process. Very impressed.

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Great Company!

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The whole process with Figure was easy and very user friendly. I did have to reach out to customer support for help and Kayle did an amazing job walking me through the process. I would highly recommend using this service to anyone in the market for a HELOC or home loan.

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Figure came to my rescue. I'd applied a few places for a HELOC and Figure came through. Everyone was extremely professional, timely in responses, courteous and accurate. I would definitely recommend.

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so easy it was all done and processed before I knew it! Highly recommend.

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Very easy process, didn't take long at all!! Everyone I talked with was so pleasant and helpful. Would highly recommend this company!!! THANK YOU!!!

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I love it, easy to approval, good chatting calls, very friendly service

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Fast and friendly service thank you Elizabeth

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Honestly I can't believe how smoothly this process went! Customer Service was excellent and we were funded very quickly. Thank you!

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Wonderful customer service! I appreciate being able to speak to an actual person over the phone and get all my questions answered. Best of all, I was able to submit all the required documents right there and then. It made my process go through stressless. Thank you very much

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Taylor was very helpful and made the process so easy and seamless. Will definitely recommend Figure to my family and friends

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It was easy and fast and everyone was friendly thankyou so much.

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All involved had a can do helping attitude Because if your staff I went with this company

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I thought it was a scam it's really true I'm so impressed with the Service it's Awesome thx. U figure

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Your a great asset to the lending industry thanks a gian

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Without a doubt, the easiest financial transaction I have done in decades, maybe ever. The customer service aspect was perfect. Quick, succinct answers to all my questions, and clear communication on any requests to me. Frequent updates on status. Bare minimum requirements in terms of documentation or approvals.

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I am beyond happy with my experience. The customer service in the support department was top notch. The entire process was quicker than I had expected. I would definitely recommend.

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This was a pretty simple process. After a hiccup with accessing financial data, customer service tried to be helpful and ultimately resolved the issue. Turnaround time for funds dispersement was outstanding.

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This loan process was the easiest I have ever gone through. Every person I made contact was helpful, courteous, polite, and answered all my questions. Thanks to all of you for making this process so easy.

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Process was quick and painless. Funding team was very thorough and kept expectations well in tact. Would absolutely recommend!

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Loan process was quick and easy!!!

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This was about the easiest loan process ever. Straightforward with no surprises. Definitely would recommend Figure for your loan needs.

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Up to this moment I have been very impressed with your customer service , anyone I have spoken with was knowledgeable and courteous , I do hope and expect that this trend will continue in the future. I have spoken to friends and former clients of mine and recommended Figure to service their needs when needed. One small issue, your long hold on phone calls, not diminishing your customer service just a small improvement maybe needed. Thank you

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Figure has been absolutely amazing . When I read they could fund your loan in as little as five days I didn’t believe it but they lived up to their advertising. The entire process was seamless from the initial application , confirming eligibility, linking bank accounts, and the e-notary process. When the funding process began the money was in my account that very day. Customer service, either via e-mail or phone , was always top notch and representatives understood the process. Especially considering the long , arduous process encountered with most lenders, Figure is heads and shoulders above the rest. Figure comes with my highest recommendation.

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30 days of waiting and my app was voided. Need to re apply and wait another 30 days. Yeah not gonna happen. Waste of time and energy. Update - By the way your rates were nearly triple what I found elsewhere. Hope this saves others the headache

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I was Approved for a home equity loan the Friday before Memorial Day. Passed all the steps just waiting on funding. I call a little more than a week after signing all the documents to check the status of funding knowing that holidays delay financial transactions - I’m told the loan is funded they’re just are having trouble getting the funds transferred to our particular bank. Nothing I can do to help the process. A week later - after hours on a Saturday, I get an email from Mike W apologizing for the delay. They’re having trouble getting a 3rd party vendor to verify the condition of the home. They are working on it and as a thank you for my patience, be on the lookout for a link to receive a $50 Amazon Gift Card. 24 hours later, no email with an Amazon Gift Card. No, my loan is canceled due to inactivity for more than 2 weeks!

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good company, good security, good rate Thank you Figure.

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Excellent work!

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Just days ago I was worried that I might not get the money I was looking for. I never thought I would get as much as I did this fast they truly are amazing. This is where I'll be coming to from now on.

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One of the best financial company I’ve worked with. Very helpful customer service when needed. I’m not the best at technology but they were so helpful talking me through the process. Very quick turnaround Highly recommend

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Glad to have a platform to say Thankyou. This was by far the easiest process I have been a part of. We had a few questions throughout the loan process and every time we called, whoever we spoke with was very pleasant and courteous. Thankyou for all your help and great attitude. I’m glad we took the time to check your organization out😁

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Very Happy people that I dealt with which makes a difference in the overall experience. Great online application process. Overall great experience.

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Staff is very professional and courteous on the phone.

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I would like to thank you for the assisting me through the process. Thank you

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Update 7/8/21 from 1 to 4 stars. They fired their 3rd party vendor who does the drive- by PCRA assessment and removed this step from the process. Now it is fully digital. Even though they canceled my loan, I was told if I reapplied I would get through very quickly and there would be no waiting for a drive-by assessment. I thought, what the hell and tried it. It took 2 days to get to the notary signing and then they did fund it 3 days later so it did take about 5-6 days which would otherwise have been fast. Lol, I signed closing docs 9 days ago, they say they will void the loan in 5 days if they do not get their PCRA (drive by appraisal) completed. It's their responsibility to get their vendor to do the job. Loan was supposed to be funded days ago. Customer service is opaque and will not answer questions. If you want to waste your time, Figure. Update: They did indeed cancel on me for their own failure. Just see the canned response below shirking responsibility and blaming their own vendor. Hey guys you hired them so take responsibility. You could have easily fixed this by just leaving yourself an option in your contract with the vendor to hire someone else if they fail to reach a certain deadline. Looks like others are having this problem as well on the reviews.

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Amazing customer support! After attempting two other traditional cash out REFIs that were riddled with obstacles and delays, figure lived up to their promise of quick closing. Thank you.

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It was great experience with Figure lending. Timely funded my loan and quickly. Thanks

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Needed a person loan to pay off some debt this company save my life. If I need a loan in the future defently will use this company.

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this was the easiest line of equity to take out it only took 6 days

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Super convenient! I recently applied for a home equity loan through Figure. The whole process was online and super easy. I had trouble connecting with the e-notary, and representatives from Figure reached out immediately to help walk me through some things that would help. I like that they have an app and communicate status throughout the process. I don't think it could have been any easier to apply for a home equity loan and get funding.

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Great service!

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This process was quick and people there were extremely nice and helpful. Thank you for all your help.

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Fast and easy process! Thanks!

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Wow! As someone that works in the real estate industry, this process was superb. Simple, quick, and efficient. Customer support was always there to help and things were completed exactly as promised. Highly recommend!

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Very fast and efficient ! Boom - it’s done . I have my loan and terms were great.

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