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PenFed Review

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Michael Graw
Michael Graw
Dec. 09, 20214 min read

PenFed summary

PenFed is the third-largest federal credit union in the US. The company offers a variety of personal loans up to $50,000. PenFed doesn’t charge origination or prepayment fees and you can pre-qualify with a soft credit check. This lender doesn’t specify a minimum credit score, but a score of 690 or above is preferred.

Pros

  • Interest rates as low as 4.99% APR
  • No origination or prepayment fees
  • Pre-qualify with a soft credit check

Cons

  • Doesn’t pay your creditors directly
  • No discount for automatic payments
PenFedat a glance
4.6

Editorial score

Variety of loan types

Offers all loan types

5.0

Online experience

"Has learning resources, access to rates, mobile app"

5.0

Customer services and support

Multiple ways of reaching lender, wide range of hours

4.0

Loan amount range

Loan amount up to $50K

4.0

Repayment flexibility

Loan terms 60 months+

5.0

PenFed PenFed View Rates

Why Go with PenFed

PenFed offers personal loans with interest rates as low as 4.99% APR. This lender doesn’t charge an origination fee or a prepayment penalty, so you can pay off your loan early to reduce your interest payments.

Another advantage to PenFed is that you can pre-qualify for a personal loan with a soft credit check. So, you can see multiple pre-approved offers and compare them against other options without harming your credit score.

PenFed typically approves loans and delivers funds within 1-2 business days. You can complete the entire application process online.

What’s Offered

  • Get pre-approved offers with a soft credit check
  • Personal loans up to $50,000
  • No origination fee or prepayment penalty

Highlights

PenFed is a members-only credit union that typically serves members of the US military. However, anyone can join PenFed. If you’re not already a member, the company will automatically open a savings account in your name with a $5 deposit when your personal loan is approved.

You can apply for and manage your PenFed personal loan entirely online. The application process starts with a soft credit check, based on which PenFed will give you one or more loan offers. PenFed does not specify a minimum credit score required to qualify for a personal loan, although the company’s most competitive rates are reserved for borrowers with a credit score of 690 or above. Loan terms are available up to 60 months.

Once you’re approved for a PenFed loan, the company typically deposits money into your account within 1-2 days. You can manage your loan and make payments through a secure online portal, and PenFed makes it easy to set up automatic payments.

  • Borrow up to $50,000
  • Get multiple pre-approved offers with a soft credit check
  • Interest rates as low as 4.99% APR
  • Loan repayment terms up to 60 months
  • No origination or prepayment fees
  • Manage your loan through an online account portal
  • Visit any of 45 nationwide branches

Types of Debt Covered

PenFed doesn’t pay your creditors directly but rather deposits funds into your bank account. So, you can use your personal loan to pay off any types of debt you have. For example, a PenFed loan can be used to cover student loan debt, credit card debt, and medical debt.

Site Security 

PenFed uses SSL (Secure Socket Layer) encryption and Norton antivirus to protect your personal and financial information when pre-qualifying or applying for a personal loan. Your online account portal can be secured with two-factor authentication. PenFed also has an extremely clear privacy policy that explains what information the company shares and what options you have for limiting your information from being shared.

Help & Support

PenFed offers customer support by phone or through a secure messaging system that can be accessed from your online account portal. Customer service is available from 7am to 11pm (EST) Monday to Friday, 8am to 11pm Saturday, and 9am to 5:30pm Sunday. You can also visit one of PenFed’s 45 branches for help during weekday business hours.

Phone: (724) 473-6333

Business Address

PenFed, 2930 Eisenhower Avenue, Alexandria, VA 22314

Summary

PenFed offers personal loans up to $50,000 with interest rates as low as 4.99%. This lender doesn’t charge origination fees or prepayment penalties, which can help you save money on your loan. You can apply for a PenFed personal loan online and pre-qualify for multiple offers with a soft credit check. If you need help, PenFed offers phone support 7 days a week and has 45 branches across the US.

Methodology

This review was created using information from the PenFed website and online loan application.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.

PenFed
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  • author
    john turpen
    Jan 01, 1970
    Awesome Pended was awesome I was able to apply…

    Pended was awesome I was able to apply and it was easy really professional and courteous

    ...

  • author
    KARLA
    2 days ago
    Sadie the young lady I spoke to was…

    Sadie the young lady I spoke to was very kind and helpful Process over phone was done quickly and efficiently.

    ...

  • author
    Dr Sylvester Caraway Jr
    3 days ago
    You Can't Get A Financial Institution…

    You Can't Get A Financial Institution To Be More Awesome. Then PenFed. Thanks PenFed

    ...

  • author
    Juanita Lee
    4 days ago
    Applying with PenFed was a great…

    Applying with PenFed was a great experience. Fast and easy, awesome rates better than I expected.

    ...

  • author
    Jason Stearns
    4 days ago
    Excellent Credit Union!!

    Excellent Credit Union with competitive rates and products! Highly recommended.

    ...

  • author
    Ellis Atkins
    Sep 22, 2022
    So far my experience have been great

    So far my experience have been great

    ...

  • author
    Wally Moore
    Sep 22, 2022
    Application process quick safe

    Application process quick safe

    ...

  • author
    Melville Kidd
    Sep 22, 2022
    Great service

    Excellent communication and easy set-ups.

    ...

  • author
    Tessa Lorraine Andrews
    Sep 22, 2022
    Easy as 1 2 3

    Easy to apply to

    ...

  • author
    Mari Silva Boschetti
    Sep 18, 2022
    Excellence service

    Excellence service

    ...

  • author
    Rocko Live
    Sep 18, 2022
    PenFed is an excellent financial…

    PenFed is an excellent financial institution. They offered me a credit card with an excellent rate and credit line. I received a pre approved application in the mail and was approved easily. The application process was streamlined. I’ve been with Bank of America for over 20 years and they have never offered me anything. Thanks PenFed!

    ...

  • author
    Christopher Burgess
    Sep 15, 2022
    Application process was amazingly…

    Application process was amazingly efficient and very easy to use.

    ...

  • author
    C Keeper
    Sep 14, 2022
    PenFed is great

    PenFed is great, fast and reliable service. I have been using them for over 20 years. Highly recommended.

    ...

  • author
    Gregory Bryant
    Sep 13, 2022
    Fantastic agent was polite and very knowledgeable and helpful.

    Fantastic agent. The agent was very polite and knowledgeable and helpful.

    ...

  • author
    Navjot
    Sep 12, 2022
    Excellent Bank!!

    Great array of products and services to choose from depending on needs and situations. Really nice website and fast service :)

    ...

  • author
    JIM LANDERS
    Sep 11, 2022
    Best easy service

    Best easy service

    ...

  • author
    Robert
    Sep 11, 2022
    Credit card was approved quickly and…

    Credit card was approved quickly and interest was a bit lower than most.Customer service was very helpful and they have generous rewards program.

    ...

  • author
    rogelio rivera
    Sep 09, 2022
    Excelente servicio

    Servicio de excelencia

    ...

  • author
    Rosemary
    Sep 09, 2022
    PenFed has been incredible to work with…

    PenFed has been incredible to work with and quick to turn a response around to loans, credit cards, etc. One the best banking institutions I have ever had the pleasure of being a member.

    ...

  • author
    Customer
    Sep 06, 2022
    I thought the process with PenFed was…Super Fast and Easy

    I thought the process with PenFed was super easy with easy to follow instructions and a very quick response on status.

    ...

  • author
    Owen
    Sep 06, 2022
    Excellent process

    Excellent process

    ...

  • author
    Brian Chalfin
    Sep 04, 2022
    Quick and easy

    Quick and easy process. The app is user friendly.

    ...

  • author
    Dom Derosa
    Sep 03, 2022
    PenFed's on-line application process…

    PenFed's on-line application process was very easy to navigate. Their website is also very easy to use and provides all the services and information needed. Overall, a great experience!!!

    ...

  • author
    Scott Schumacher
    Sep 01, 2022
    Great rates and excellent system to apply.

    I've never applied for a personal loan online before. Every loan I've gotten took days, sending in documents, information and returning signatures. But geez, I was just checking rates and in a few minutes, I was approved and the money was being deposited. Great rates and great system.

    ...

  • author
    Anthony L Billups
    Aug 31, 2022
    An Awesome Blessing

    An Awesome Blessing, Shalom!

    ...

  • author
    BRIAN
    Aug 31, 2022
    Fantastic people to do business with

    Fantastic people to do business with , excellent customer service , great rates, if you take care of them , they will return the favor and take care of you - Highly trust & recommend !!!!!

    ...

  • author
    Angel Irizarry
    Aug 29, 2022
    Easy simple application

    Easy simple application, super convenients steps to where you want to and excellent rates !!

    ...

  • author
    Terry O'Hora
    Aug 28, 2022
    I recently applied for another credit…

    I recently applied for another credit card from Penfed, and they graciously gave me one. SO easy with their superior online site - such a great Credit Union. So much so that I intend to purchase my 2023 Ford Van thru PenFed!

    ...

  • author
    Jamieson Kittell
    Aug 28, 2022
    Perfect …

    My experience with penfed has been nothing but exceptional great service and pain free application process

    ...

  • author
    Gloria Williams
    Aug 28, 2022
    Excellent service

    Excellent service, ease of use, and competitive rates and wide variety of products

    ...

  • author
    JONI APRIL PENLEY MARRERO
    Aug 27, 2022
    Excellent customer service

    Excellent customer service, always took my calls and assistance with technical issues as the app. Very impressed

    ...

  • author
    moustafa el maghrabi
    Aug 25, 2022
    Trust worse bank

    Trust worse bank

    ...

  • author
    Robin S. Hall
    Aug 25, 2022
    They are not what I consider a…

    They are not what I consider a Reputable Company.

    ...

  • author
    Juliet C. F
    Aug 25, 2022
    Didn't expect a pre-qualified letter.

    Didn't expect a pre-qualified letter. Gave myself a chance to apply. Was so surprised, bank gave a very high credit limit !

    ...

  • author
    Evelyn Goshorn
    Aug 25, 2022
    Easy process

    The process of applying for a credit card was a smooth drive. PenFed did great!

    ...

  • author
    Timothy Sneller
    Aug 24, 2022
    Explination

    Explanation could better

    ...

  • author
    Kim Ramey
    Aug 24, 2022
    Quick & easy process to apply

    Quick & easy process to apply. Exactly what I was looking for.

    ...

  • author
    Eley Gatling
    Aug 24, 2022
    I bestow glowing commendations for…

    I bestow glowing commendations for EXCELLENT customer service, which seems to be the exception rather than the norm during these challenging times. Empathy is a critical universal human characteristic that promotes positive interpersonal relationships.

    ...

  • author
    TonyP
    Aug 24, 2022
    Excellent customer service

    Excellent customer service

    ...

  • author
    Nereida Del Valle
    Aug 24, 2022
    Easy Banking

    I have been with Penfed for over 6 yrs, has been worth it to me.

    ...

  • author
    Rita Fair-Drake
    Aug 22, 2022
    The whole experience online was quick…

    The whole experience online was quick and easy and in less than a minute I was approved.

    ...

  • author
    Gary D
    Aug 22, 2022
    Review the review? Absurd..

    They want me to review the review? How how?

    ...

  • author
    Prakash Parekh
    Aug 21, 2022
    Love the products and services

    Love the products and services

    ...

  • author
    Lorenzo Phillips
    Aug 21, 2022
    I have had a Pen Fed account since 1982…

    I have had a Pen Fed account since 1982 when I enlisted in the Air Force. I have always felt they had my back in my good times and bad. Now that I'm retired I still trust this business.

    ...

  • author
    Syed Ahmed
    Aug 20, 2022
    Very good customer service

    Very good customer service

    ...

  • author
    Stephen S
    Aug 19, 2022
    A company that really understands customer service

    PedFed has really proven to me that they embrace customer service as a cornerstone to their services. They acquired the company I was with prior, who did not have great service. I didn't know what to expect from them, but happily I have experienced superior customer care on every interaction and transaction. They earned my loyalty for sure!

    ...

  • author
    Ron Young
    Aug 18, 2022
    PenFed provided me with with one of my…

    PenFed provided me with with one of my best experiences dealing with a credit union, they made everything relatively easy. The associates were very thorough and helped me with an issue and it's resolution rather quickly. I would definitely recommend them to anyone that has been in the military or that has worked for the government.

    ...

  • author
    Jeremy Monroe
    Aug 18, 2022
    Unprofessional and unorganized

    Unprofessional and unorganized. All I want them to do is take the $ I’m trying to give them. SOMETHING has been wrong on their end for 5 months straight. CS is unbelievably bad. F.F.S…. I’ve never taken the time to give a review for anything.

    ...

  • author
    Lester Williams
    Aug 16, 2022
    I apply for a refinance home loan and…

    I apply for a refinance home loan and it took the 3 month and they still ask me for update bank statements. So I didn’t send the update statement. I think it’s crazy for it to tak 3 month. I would rather you told me NO than to string me alone plus I paid for the appraisal but I can’t do anything

    ...

  • author
    Marcella Eldridge
    Aug 16, 2022
    My husband was approved an indirect car…

    My husband was approved an indirect car loan. His score is 805 with no blips on his credit bureaus. He was a very happy man driving his new to him truck home. A week later he gets an adverse action letter in the mail. We were in the process of refinancing the truck anyway due to the very high interest rate the "loan" had, with zero issues. I had been in banking for better than 35 years and had been a lender. I have never seen or had this done to anyone. This is a terrible way to do business. In this case, borrower beware! You may think you have a loan just to find out you don't.

    ...

  • author
    Edwin
    Aug 16, 2022
    Very satisfied with the service.

    Very satisfied with the service.

    ...

  • author
    Apple Mack
    Aug 15, 2022
    Online application

    Online application was easy and the response was quick. The limit was Generous 🎉

    ...

  • author
    Darryl Gardner Harris
    Aug 14, 2022
    Just had a pleasant experience No…

    Just had a pleasant experience No problems great staff services just a pleasure to work with.

    ...

  • author
    Jennifer Dulay
    Aug 13, 2022
    The whole process was very fast

    The whole process was very fast. Some of the directions weren't clear, but I called and was what to do and the agent stayed on the line until he was sure the problem was solved.

    ...

  • author
    Richard J Rania
    Aug 13, 2022
    Quick and easy.

    The application process was so quick and easy I thought it might be a scam.. It wasn't, it was just a simple application and approval process.

    ...

  • author
    Henry
    Aug 12, 2022
    The worst credit union I have ever…

    The worst credit union I have ever dealt with! My credit scores are well over 800, and I advise folks to stay away from this unprofessional, ridiculous credit union. If you do join, good luck….

    ...

  • author
    Steve Coffman
    Aug 12, 2022
    Credit application

    Never received email on application status. Had to call.

    ...

  • author
    Mimmy Robinsons
    Aug 12, 2022
    Worth it!

    Penfed Credit Union is excellent to do business with. I applied for a MasterCard and was approved immediately. They help improve my credit score. Also I love that I can transfer my cash rewards to my savings account. That was a great incentive for me.

    ...

  • author
    Eddie W
    Aug 11, 2022
    Penfed competitive rates

    Penfed not only offers competitive rates on credit cards and rewards but above average on interest return rates on both saving and CD accounts. If there is ever a question or an issue; there are resources from phone calls to e-mail access. Someone is always there able and willing to help. You always get a prompt response to keep you updated.

    ...

  • author
    Clark Morin
    Aug 11, 2022
    Overall I'm happy with Pen Fed

    Overall I'm happy with Pen Fed, they stay competitive with interest rates fees etc. I would highly recommend them to others.

    ...

  • author
    pat c
    Aug 11, 2022
    Great Loan Rates

    PenFed has always been my GoTo bank for personal loans. Easy access and great rates!

    ...

  • author
    Marsha Wagner
    Aug 10, 2022
    Great card with generous credit limit…

    Great card with generous credit limit and the website is great

    ...

  • author
    ms DJ
    Aug 10, 2022
    I been a customer with PenFed since…

    I been a customer with PenFed since 2021 since I been with the company I have enjoy all the benefits with them and I do highly recommend them to family and friends. Excellent service and easy to use and operate and customer service wonderful. Thank you for always being there, From Denisha Jackson

    ...

  • author
    Edilio Garcia
    Aug 10, 2022
    Excelente

    Excelente. Muy rapida,atencion.

    ...

  • author
    Rodrigo Dos Santos
    Aug 09, 2022
    Awesome credit union

    Awesome credit union , great products and rates , helping the members to get in a better financial situation !!! Love them and not thinking in changing banks !!!!!

    ...

  • author
    Warren Robinson
    Aug 09, 2022
    A great financial institution.

    A great financial institution. Very easy to work with.

    ...

  • author
    Quantum CPA
    Aug 06, 2022
    PenFed is Excellence in Financial Services

    PenFed is my reliable and trustworthy resource for honest, transparent financial services with unbeatable service and pricing

    ...

  • author
    WIsdom Knowledge
    Aug 06, 2022
    Easy Process!

    I saw this company on the internet. I looked at the rates and rewards. I filled out the application which was an easy process, and I was approved within 2 minutes.

    ...

  • author
    Jeffery Thompson Sr
    Aug 05, 2022
    Credit card application

    I applied for a credit card online and while the application was processing, an error screen popped up on my computer. I didn’t know if my application was accepted or didn’t process. I contacted PenFed by message for assistance. Amanda G. responded in less than 24 hours to inform me that I was approved and would be receiving my credit card in 7-10 business days. Excellent service from PenFed and I am truly satisfied!

    ...

  • author
    PHM
    Aug 05, 2022
    Good institution good rates process…

    Good institution good rates process easy.

    ...

  • author
    OM
    Aug 05, 2022
    I highly recommend Pend Fed

    I highly recommend Pend Fed, their customer service agents are prepared to answer any questions and will walk the extra mile. Their credit card interest rate is much lower compared to other companies. Applying will only take a few minutes

    ...

  • author
    Debbie GUICE
    Aug 05, 2022
    Great service

    Great service

    ...

  • author
    JOHN FISCHER
    Aug 04, 2022
    It was very easy to work with this…

    It was very easy to work with this Company.

    ...

  • author
    Damaris Arroyo
    Aug 04, 2022
    Knowledgeable and friendly

    Knowledgeable and friendly

    ...

  • author
    ely jhn
    Aug 02, 2022
    Excellent financial institution

    Excellent financial institution

    ...

  • author
    oscar alejandro
    Jul 31, 2022
    Excelente servicio y muy satisfactoria

    Excelente servicio y muy satisfactoria

    ...

  • author
    Mike
    Jul 30, 2022
    PFCU Ft. Walton Beach FL Branch

    Visited Fort Walton Beach branch and greeted right away. I was helped in less than 5 minutes. Ms. Gelin Ducati took care of all my banking needs in no time. She also gave me her business card in case I have any other issues later on.

    ...

  • author
    Tony Aragones
    Jul 30, 2022
    This was a great experience to apply…

    This was a great experience to apply for a loan with an enterprise, you only do business, you help the people to have success.

    ...

  • author
    Miriam Rodriguez
    Jul 28, 2022
    Excelente servicio y atenciones

    Excelente servicio y atenciones, rápida tramitación del préstamo.

    ...

  • author
    G Doyle
    Jul 24, 2022
    Since I have been a member

    Since I have been a member, I have always had great interactions with the account specialist to which I have spoken. Always friendly, extremely helpful, and professional. Speaking with them makes you feel that they really care about and want to help you with your questions. Whomever is training their service reps, "Is doing an excellent job"! Also being a senior citizen, I can attest that their people are very patient and understanding. I had a small technical problem logging into the loans page while using Microsoft edge. Had no problem when I signed into Chrome. Their service rep helped me all the way thru. The best financial people I have ever delt with.

    ...

  • author
    Dennis Schneider
    Jul 24, 2022
    the process was simple and…

    the process was simple and straightforward...great Credit Union overall.

    ...

  • author
    ZO VEGAS
    Jul 23, 2022
    PenFed is Fan-Freaking-Tastic!!

    Soft pulls, straightforward processes, and better than competitive rates! Awesome credit union!

    ...

  • author
    Carolyn Harris
    Jul 23, 2022
    PenFed is the only one believed in me

    PenFed is the only one believed in me I was struggling to pay my credit cards off every one I tried turned me down but not PenFed the application was easy they gave me a choice of what I can pay monthly I cried now I can save some money I recommend don't give up go to PenFen they will take away all your stressing

    ...

  • author
    Negatorus
    Jul 22, 2022
    Excellent bank

    Easy to use website, very solid rates and good cash back options and perks. Never had a problem with PenFed.

    ...

  • author
    Dina Miller
    Jul 22, 2022
    The Gold credit card offer is very…

    The Gold credit card offer is very competitive. However, I experienced too many website glitches. The application process was nothing close to quick or seamless. When this happens it would be great to speak with someone without long wait times. I was unable to take advantage of the quick approval application it took 2 days to approve my application. Although, I’m disappointed with my application experience my application was approved. I’m waiting to see the outcome of the interest rate. Sigh My credit score: 844

    ...

  • author
    Lisa Oxner
    Jul 22, 2022
    give you a quick turn around for…

    give you a quick turn around for approved

    ...

  • author
    Sharper
    Jul 21, 2022
    Credit Card Application

    Application for Credit Card was quick and I liked how you could see if you pre-qualified without an impact to your credit.

    ...

  • author
    Matt Keefe
    Jul 21, 2022
    Online loan AP was a breeze.

    I like the online service where you can confirm all the credit information online and get a quick conformation of approval was easy.

    ...

  • author
    Carmen Robinson
    Jul 20, 2022
    Amazing service and Awesome Credit…

    Amazing service and Awesome Credit Union !! Thanks Pen Fed !!

    ...

  • author
    Ron F.
    Jul 20, 2022
    Scam Credit Union

    They offer you an account, then after you sign up and get “approved” they place your account on a 6 month hold after you make a deposit. No debit card, no checks nothing. Scam

    ...

  • author
    David L. Pompili
    Jul 20, 2022
    LOGIN NOT ACCOMPLISHED

    numerous calls and verification codes sent .... log in constantly fails different work order numbers for same, persisting issue ..DISGUSTING

    ...

  • author
    Marlinda
    Jul 20, 2022
    Great

    Great! Best service I’ve experienced Thank you

    ...

  • author
    Joseph Mcgonagle Iii
    Jul 18, 2022
    I love PenFed CU

    I love PenFed CU! They make life easy and their application process is perfectly simple for the hectic lifestyle of a family/businessperson on the go!

    ...

  • author
    Nathan Hicks
    Jul 17, 2022
    I like the quick approval but I highly…

    I like the quick approval but I highly disagree with the way they send the cash thru mail. I think that anything with high value should not be sent out via regular usps mail. This makes it very liable to not show up in a mail box. The security level of this is tooooo risky. Having the option of FedEx same or next with signature needs to definitely be an option

    ...

  • author
    Dr Carlton Maxey
    Jul 17, 2022
    I couldn't ask for a better experience

    I couldn't ask for a better experience, a better line of credit definitely. I'm a new client to this organization. PenFed I'm counting on you!! just as you count on business............T

    ...

  • author
    Otis L
    Jul 16, 2022
    Easy application process with rapid…

    Easy application process with rapid response regarding approval

    ...

  • author
    SANDRA STARK
    Jul 16, 2022
    Personal loan

    My first time with this credit union. I needed a personal loan asap and they came through immediately. I highly recommend them to everyone. I did everyone line which was a great help. Thanks PenFed.

    ...

  • author
    Ron F.
    Jul 15, 2022
    Horrible credit union

    Horrible credit union. Opened my account only to be told 3 days later that the account is on hold?! Why??? Called customer service and they couldn’t answer the question. Sorry, but I’m supposed to trust them with my money and they give conflicting information? No thank you

    ...

  • author
    T. Lovelace
    Jul 15, 2022
    PenFed has provided excellent service…

    PenFed has provided excellent service in all aspects of our business relationship. PenFed soars above other banking institutions. Keep up the awesome work PenFed.

    ...

  • author
    Venkat Reddy
    Jul 15, 2022
    Terrible customer service and difficult people

    Decided moving to another bank.

    ...

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