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Reach Financial review

Reviews 305
Reach Financial
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Reach Financial
Reach Financial
Excellent
Reviews 305
Danielle Greving
Jul. 24, 2022
2 min read
Danielle Greving author image
Reach Financial Summary
Reach Financial is a financial tech company that offers innovative personal loans designed to help people pay down debt faster. They offer unsecured loans issued either through FinWise Bank, a Utah chartered commercial bank, member FDIC or MetaBank® National Association, member FDIC. Their service comes with fixed rates, fast approvals, and no prepayment penalties. Reach Financial is great for those seeking an easy personal loan service.
Pros
  • Easy online application process
  • No prepayment penalties
  • Solid customer reputation
Cons
  • High maximum APR of 35.99%

Reach Financial Reach Financial Visit Site

Suitable for?

Reach Financial is a great option for anyone looking for quick, online access to personal loans. Once you apply online, Reach Financial  will send your funds to your chosen creditor as soon as the next business day. Reach Financial only offers unsecured personal loans, so those seeking secured loans will need to look elsewhere.

It’s also a suitable loan service for those with low-to-mid-range credit, as 600 is the minimum credit score to qualify for a loan. To qualify, you also need to have a valid bank account, a minimum income of $1,000 per month, and a valid social security number. It’s also great for those who are protective of their credit, as you can get a quote with a soft credit check that won’t harm your credit. 

Range of Loans on Offer

Reach Financial offers unsecured personal loans available in amounts ranging from $3,500 up to $40,000. You can get a loan with 24-60 month terms, with an APR ranging from 5.99% - 35.99% . You can customize your loan term for periods in between (one month increments) as well as payment date and frequency of payment. Origination fees range from 2 to 5%. Because the loans are unsecured, they don’t require collateral. 

Interest rates and potential loan terms vary depending on your qualifications and the amount of money you need. While Reach Financial doesn’t charge any prepayment fees, you will be required to pay a $15 fee for a late payment. 

Application Process & Requirements

To apply for a personal loan through Reach Financial, you’ll need to be 18 or older and have a minimum monthly income of $1,000. Fill out an application through the company’s website. After answering a few simple questions and providing some basic information, you’ll receive a qualifying rate. You can then browse plans and decide which one is right for you. 

Once you’ve chosen a plan, Reach Financial will send your funds to the creditor as soon as the next business day. While Reach Financial doesn’t have a mobile app, you can fill out the application from your desktop or mobile device in just a few minutes. 

APRs, Loan Amounts & Repayment Terms

Reach Financial offers fixed-rate APRs for personal loans ranging from 5.99% - 35.99% . You can get a loan for $3,500 to $40,000, with repayment terms available from 24-60 months. All personal loans are unsecured. 

Privacy & Security

Reach Financial is a safe and secure service to use. They have a score of 4.8/5.0 on TrustPilot out of 231 reviews. Additionally, they have an AAA+ rating by the Better Business Bureau and are BBB accredited. Reach Financial also has a score of 4.40/5.0 on Consumer Affairs. 

Reach Financial states that they follow “generally accepted industry standards” to protect your personal information. When you sign up for an email or contact Reach Financial with questions, they collect your contact information, including your name, email address, mailing address, and phone number. 

Help & Support

Reach Financial offers both phone and email support. Email support is available 24/7 at support@reach.com. Phone support is available Monday-Friday, 9AM EST to 8PM EST at 800-606-8200.

How Reach Financial Compares


Reach FinancialUpstartSoFi
APR
5.99% - 35.99%

3.22%-35.99%

5.74%-20.28%
Minimum credit score
600620680
Loan amounts
$3,500-$40,000$1,000-$50,000  $5,000-$100,000
Loan term

2 to 5 years

3 or 5 Years 2 to 7 years
Suitable for
Borrowers with low credit scores looking for a quick personal loan optionBorrowers with poor credit historyBorrowers with good credit scores looking to take out large loans


FAQs

Question: What are the borrower criteria for Reach Financial?

Answer: To qualify for a loan through Reach Financial, you need to have a minimum credit score of 600, be at least 18 years old, and have a minimum monthly income of $1,000.

Question: How much money can I apply for through Reach Financial?

Answer: You can qualify for up to $40,000 in personal loans through Reach Financial. 

Question: How long is the application process? 

Answer: You can apply for a Reach Financial personal loan in as little as a few minutes. Once you’ve applied and chosen a loan, Reach Financial will send your funds to the creditor as soon as the next business day.

Question: How do I apply for a Reach Financial loan?

Answer: To apply for a loan, fill out the application on Reach Financial’s website. You’ll need to provide some basic information, including your name, address, credit score, employment status, income, living expenses, and how much money you want to borrow. 

Summary

Reach Financial is a loan service that offers unsecured personal loans for borrowers with a minimum credit score of 600 and a minimum monthly income of $1,000. While they don’t have a mobile app, their online application is simple and straightforward, and they will send your funds to the creditor as soon as the next business day. While the maximum APR is a little on the higher end, Reach Financial doesn’t charge any penalties for early payments, and could be a good choice for those with low credit scores or those who want a loan fast.

Physical Address

180 Maiden Lane, 28th Floor, New York New York 10038

Reach Financial Reach Financial Visit Site

Disclaimer

All loans are subject to eligibility criteria and review of creditworthiness and history. Terms and conditions apply. All loans advertised are unsecured personal loans issued by either Metabank® National association, member FDIC, or FinWise Bank, a Utah chartered commercial bank, member FDIC, as creditor, on the Liberty Lending platform. If you are approved for a loan, the interest rate offered will depend on your credit profile, your application, and the loan term you select. Fixed Annual Percentage Rates (APR) range from 5.99% to 35.99%. You could receive a loan of $10,000 with an interest rate of 8.93%, an origination fee of $200, for an APR of 9.80%, which would result in total payment of $12,435 with 60 monthly payments of $207.20. Your actual rate may differ and depends on your credit history, loan amount, and term. Total approved loan amount reflects origination fee, which ranges from 0% to 5%. *Within 24 hours of your loan approval, loan proceeds will be available to pay the creditors named on your Truth-In-Lending Disclosure.

Danielle Greving author image
Written by
Danielle Greving
Danielle is a tech and finance writer with experience in personal finance, cryptocurrency and numerous SaaS companies. Her bylines can be found on MoneyTips, CoinMarketCap, GraniteShares and Top10.com. An avid traveler and former ESL teacher, Danielle's writing blends a wealth of technical and financial knowledge with simple and straightforward explanations for everyday readers.
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Trustpilot reviews
See what some costumers are saying about Reach Financial
Reach Financial
Excellent
Reviews 305
on
Excellent
89%
Great
4%
Average
2%
Bad
5%
J
joyce
a month ago
Excellent Service
The representative was thoughtful, kind and very patient with me as I explained the situation. She went out of her way to help me figure out a payment plan that would work for me.
D
donna m la rocca
a month ago
Extremely knowledgeable when I had any questions
Extremely knowledgeable when I had questions about how this would work for my expenses. So glad to have chosen them. I could go on and on but my experience was beyond anything I received from other company to help me.
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lori ruiz
a month ago
5 stars hands down
5 stars hands down! I’ve been in financial hardship a few times and REACH has really helped me in forbearance!! Saved ME! They are # 1 x 💯 in my book With Gratiude Lori
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nick jones
a month ago
Natasha is professional and friendly.
Natasha was friendly, efficient, and professional. She made me feel like I am a valued customer.
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mary mcilvaine
a month ago
The people at Reach Financial have been…
The people at Reach Financial have been great in helping me accomplish my goals of paying off my loan with them. I highly recommend this company if you ever need a loan.
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brittany
2 months ago
If it was not for Bradley reaching out…
If it was not for Bradley reaching out to me to try to figure out a way for more affordable payments, lower APR, and showing he cared about the fact that I am a single mother with no help, and two children both still in school (one just entering HS and the other in grade school- no support) I could not have done this program. When I was signed up I was told what he thought my payment would be and APR would be. When the time came it was much higher on both ends and I could not afford it. The average American while I am educated does not have either the time nor understand legal wording about "responsibilities" I had that word used at me during a plea attempt to one of Reach finanicals manager requests. As a company whom I assume is wishing to succeed, you need to know that going in with anymore customers. It would make you above the rest of these companies superior. Kudos to Bradley for extending me the lifeline, as it is still more than I am used to paying... it is more manageable this way.
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fernando acevedo
2 months ago
I FERNANDO ACE VEDO
I FERNANDO ACE VEDO. WANT TO GIVE A NICE SHOUT OUT TO LAURA SHE AWESOME WITH ALL INFORMATION THAT I NEEDED TO KIND GENEROUS POLITE AND TO REACH FINANCIAL THANK YOU FOR BELIEVING IN ME TO REACH MY GOAL GOD BLESS. THIS AWESOME COMPANY.
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armida amato
2 months ago
Dear Reach Financial
Dear Reach Financial. I wanted to leave a comment regarding my recent interaction with Desiree and Stephanie T. During the most difficult time in my life, they were kind, compassionate, and understanding. My appreciation and gratitude for these employees and the company as a whole. God Bless
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chelsey howey
3 months ago
I have been struggling for the last…
I have been struggling for the last year do to mental health and not being able to find a job to accommodate. Throughout the entire process reach financial has been extremely understanding of my situation, and today I got a call letting me know that they could make a modification to lower my monthly payments which means that I would actually be able to make my payments every month even without my income yet. I am so thankful
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timothy klamik
3 months ago
the person who helped me good and…
the person who helped me good and pleadsant knowledgable
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kimberly roberts
3 months ago
Everyone was very helpful when I called…
Everyone was very helpful when I called to pay off the loan.
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chris
3 months ago
Excellent customer service!
Excellent customer service!
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richard kolkay
3 months ago
Kelly B. - Resolutions Department
Kelly B. in the Resolutions Dept. was very understanding and helpful with her assistance in regard to my account. She took the time to hear about my circumstances, addressed the situation and ultimately helped in alleviating stress on my end. She was professional, helpful and showed compassion, which is rare in today's world in my opinion. She should be viewed as a valuable asset/employee within your company. I truly appreciate the service she provided and the professional approach she exhibited. Thank you Kelly B.
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brian newburn
3 months ago
Just give them a try it will change you life for the best.
The staff is very helpful and patient. My first time applying for a loan with a fair credit score & was approved. It feels good to have someone honest helping you when you fell like you never going to get out of debt. Thanks Reach Financial you are one of the good ones out her. Brian Newburn
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andrea parra
4 months ago
Kelly B, AMAZING!
Kelly B. made my experience as smooth as possible. She was completely patient, kind, and understanding. Kelly stayed on the phone with me for 40 minutes and explained everything with ease and made me feel very valued. She was an amazing representative and I couldn’t have asked for a better experience.
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karolyn frazier
5 months ago
Excellent customer service!
On 5/5/2023 I was speaking with Leshay B about a temporary financial hardship that I was going to have in June of this year. She did two things that deserve recognition. The first thing was that during our call I lost service and we were disconnected and she actually called me back. I have had many customer service reps that don't do that. We finished our business and disconnected our call. About 30 minutes later Leshay B called me back. She informed me that after we hung up she wanted to check with her supervisor to ensure the arrangements we made would cover my financial hardship period without me defaulting on payments. She was informed that our arrangement would not cover me through June. Furthermore, she provided me with 2 different options to assist me with my problem. Leshay B was very kind, patient and professional during all of these interactions. Leshay B didn't have to call me back when we got disconnected, she definitely didn't have to second guess herself and run my case by her supervisor. She provided we with excellent customer service and went above and beyond to ensure that my needs were taken care of. Thank you Leshay B!
A
anita
5 months ago
He was so knowledgeable and aimed to…
He was so knowledgeable and aimed to make sure he took care of my every need on the phone do all the questions that I asked his follow up is very fast and very thorough and it was truly a pleasure to speak with him. He is a stellar employee.
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michael
5 months ago
Staff is always positive and friendly an will do there best to helpyou
The friendly an positive staff member willing to help an listen to what you have to say 👍👍👍😊😊😊😊
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veronica barnett
6 months ago
The Reach representative was very…
The Reach representative was very pleasant and thorough it's a blessing that Reach is here to help me pay off my debt and start a new journey to get thing's right. I have been struggling due to financial hardship and my Mom having a major Brain surgery and not having sick time to take when I needed to be there for her. I am truly thankful for this opportunity.
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heather krusinski
8 months ago
Desiree I can’t say enough about her
Desiree I can’t say enough about her! She’s helped me out substantially and you’re so lucky to have an employee like her! She was so understanding and compassionate that I felt so relieved. She deserves a raise!
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theresa
8 months ago
They are wonderful to work with
They work with you as needed. Very positive people
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rose barnes
8 months ago
They are an amazing company
They were there to make me feel good about my decision that I made to get help and they were just so helpful through the whole process. They made me feel like I wasn't such a mess so I appreciate them very much.
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lisa thompson
8 months ago
The person I spoke with was so nice and…
The person I spoke with was so nice and understanding. I appreciate this company. You were a God-send to me and my endeavor to eventually get out of debt. Thank you always for your assistance and your help if I ever have questions or needs arise that need resolved.
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mark seidenberg
9 months ago
Very responsive to inquiries
Very responsive to inquiries, Customer Service representatives are very knowledgeable, friendly, and extremely helpful.
E
edward willmore
9 months ago
Reach got me approved a fir a debt…
Reach got me approved a fir a debt consolidation loan with in a few hours. Waiting for gitmeid law debt management to finish settlement with a couple other companies and get the loan to pay everyone off
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joann muhammad
9 months ago
I had the pleasure of speaking with…Yolanda Munoz
I had the pleasure of speaking with Yolanda Munoz, a Reach Financial representative, and I must say that she represented Reach Financial with the utmost professionalism! I received the BEST customer service I have ever received since the aftermath of the Covid pandemic, where customer service is no longer what it used to be! Yolanda Munoz, thank you for your excellent care in resolving my account issue, and for making this the Best customer service call-in ever! Reach Financial should be proud to know that you provided a positive brand reputation for the company! Thank you again!
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r. s.
9 months ago
Their interest rate are predatory…
Their interest rate are predatory (25%+). They basically pay off your debts at credit card interest rates. Wells Fargo will give you the same loan for less than half the interest rate.
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robbin carl
9 months ago
Rebecca was very helpful
Rebecca was very helpful, professional, polite and enjoyable to talk to. She helped me to change my preference on how I wanted to make my payment to monthly not biweekly. She changed for me and explained everything. She also followed up my change to my account with an email. I am very delighted with Rebecca. Thank you 😊
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edward willmore
10 months ago
very friendly poeple
very friendly poeple. Reach got me approved fast andwas very helpful when i called in several time today about the paper work. Justin Ramos very friendly and took everything we needed to get done with knowledge and expertise to get the funding needed
K
kathie j jones
10 months ago
Professional and helpful
Juan was very professional and understanding when I called this evening.
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eulondon reeves
10 months ago
Branden was amazing… he showed me he…
Branden was amazing… he showed me he really cared about the customer and making things better. He even followed up with me to make sure I was okay… you never see people go the extra mile anymore like he did.
J
jewelz long
10 months ago
Juan answered all of my questions and…
Juan answered all of my questions and was very kind.
J
justin watts
10 months ago
Natasha was helpful
Natasha was helpful, friendly and efficient in getting me the info I needed and in a short time so I could get back to my busy day.
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customer
10 months ago
Good customer service Laura F was very…
Good customer service Laura F was very helpful in answering my questions I was well pleased as a customer!
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russell smith
10 months ago
Great customer service
Had an issue. They called me. Resolved it perfectly. Amazing customer service and the manager Kyle was so nice. Highly recommended.
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robert spence
a year ago
Reach Financial: A Great Loan Company
My experience with Reach Financial was very enjoyable. They have great customer service. If you are having financial difficulties they will work with you.
A
a.g.
a year ago
All the representatives have been…
All the representatives have been cordial, professional and understanding. Bradley Kasten was a great help and always answered my questions and concerns in a calm, professional manner. This has been such a positive experience!
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becky roets
a year ago
Making an additional payment
The young man was so helpful and pleasant. He took the time to explain making an additional payment and even how I could do it on line.
M
maria jones
a year ago
Excellent Service
Excellent Service! I’ve been a customer since December 2020. I can’t say enough about this company. They really work with for your loan. They set up your loan to help you reach your final goals. From payment dates, customer service, and reaching your goals. I high recommend them. They are truly a great company.
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perry mills
a year ago
Scammers
Please, for people that have no credit experience do not use them. Do not fooled, this is not a debt consolidation company. They will have you voluntarily stop paying your creditors. Then buy the debt from them. And after your creditors sell it to a collection agency, them, you start paying them for way cheaper. It might seem like you’re saving money, but you were causing Irreparable damage to your credit.
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lee boyce sr
a year ago
helping us to get out of debt
helping us to get out of debt
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a hondo amaya
a year ago
showed extraordinary courtesy and…
showed extraordinary courtesy and utmost professionalism his knowledge was very helpful in introducing Reach Financial a company to a new member I currently had my loan moved to Reach, and the representative assured me I was in good hands.
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annette christine
a year ago
Would highly recommend this company to…
Would highly recommend this company to others. They worked with me in a very timely manner and were able to loan me the amount I needed when I needed it. Greatly appreciated
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jack mcveigh
a year ago
Customer service is closed on a…
Customer service is closed on a Wednesday !? Don't understand this and I can't stop a eft !
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elena
a year ago
Bradley Kasten went above and beyond!
I had an issue with one of my creditors not receiving payment and I have to say that I was very surprised that one of the representatives who assisted me took the time to follow through with my situation. I’m not complaining though because Bradley Kasten went above and beyond his duties and I am extremely grateful! Please commend him and let his supervisors know how he has the ability to assist customers with professionalism and compassion.
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theresa oliver
a year ago
They were very effective helping us to…
They were very effective helping us to pay off our debt while being flexible on the due date. I would highly recommend them to everyone.
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marlon brunson
a year ago
New account holder.
I am a new account holder with Reach Financial and this process was an efficient process all the way through. I don’t have a high credit score but got a decent rate. Everything done online and had to speak with a rep for a question and the customer service line was very friendly and professional. Definitely recommend them.
M
mary fetters
a year ago
Full terms of the loan were not disclosed.
Lied to me by not disclosing the full terms of the loan.
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lisandro
a year ago
Reach is the best!
Reach is the best!! No fees ever!! Low interest!!
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craig thomas
a year ago
Reach has really helped me
Reach has really help me out a lot an I definitely appreciate it. I was referred to them threw a 3rd party an Reach helped me from there. I really appreciate their help.
m
meghan o'dell
a year ago
Reach has worked with me to make things…
Reach has worked with me to make things work with payments, had been professional in communicating and is always prompt to return my questions!
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ganesh adhikari
a year ago
Ridiculous company
Ridiculous company. they want to pay off your credit card loans but they have APR of 32%. Are you kidding me?
A
al
a year ago
very quick easy and simple process
very quick easy and simple process, did not get the feeling at all that I was being made to go through an obstacle course to be denied in the end. Thank you.
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clarence maxwell
a year ago
Reach financial is one of the best around
Reach financial is one of the experience I have had with getting a loan..they don't take you through all the nonsense like some of those others loan companies does.if you want a fast ,and understanding process loan Reach Financial is the co to get with..
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susan inwood
a year ago
Was a little surprised I got approved! Wow!
Was a little surprised I got approved, but I DID! Such an easy process. I didn't like having to provide a copy of my social security card. But, I went back and read review of the company and was COMPLETELY happy with what I saw! If you need to rearrange your financial life, this is the company to go with!
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xxxxxxx
a year ago
Dwight Gave Me Light
Today I spoked with one of Reach Financial representative, Mr. Dwight Edwards regarding my new loan and he were AWESOME 👏 very professional, knowledgeable and above all very caring and patient about my concerns. After speaking with him I felt so enlightening and very inspiring towards making my loan payments. Thanks again Dwight I appreciate your excellence in customer service.
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mike
a year ago
Needed to adjust payment date
Needed to adjust payment date - one email and it was taken care of the next day with no issues. They understood and did not judge - great customer service.
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alden stewart
a year ago
Customer Service Great Experience
I spoke with Bradley and he understood what I needed and was able to get me the information I required efficiently and quickly. He was also very courteous and focused on solving my questions. Great experience!
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m. r
a year ago
She was accurate and allowed me to find…
She was accurate and allowed me to find refund in my account from early June
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ing kalchthaler
a year ago
Compassionate and Caring
I feel very, very blessed to have found Reach Financial back when their name was Liberty Lending, they have worked with me for two years now and I am overwhelmed by the support. The customer service I recently received from Rachel was so affirming. Thank you, Reach Financial for helping me get back on track.
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carol days
a year ago
I called as a new debt relief loan…
I called as a new debt relief loan holder and had multiple questions. Customer serviceYeny V was patient and an excellent employee as she fully explained answers to every question. She was patient and understanding as she walked me thru the process and provided emails to assist me to do it on my own thank you for your kind ,knowledgeable staff
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tony mason
a year ago
loan help
wonderful experience
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michael young
a year ago
Identity Theft!!
Reach advertises itself as a credit card consolidation company that provides fixed loans to pay off credit cards. They send you a preapproval letter in the mail. You fill out all requested personal information and get approved for the loan. After getting approved, they request a lot of personal information to "finalize" the process so they can pay your creditors. They request access to your bank account (user ID and password) and they request a lot of confidential financial information (bank statements, credit card statements, copies of paystubs, payoff amounts, and other sensitive information.) After sending in all my personal requested information to finalize the loan and pay the creditors, they send me a denial email stating insufficient income (a verifiable $180,000/yr.) They wasted hours of my time after stating I was approved (not "preapproved" mind you...but approved.) I feel all Reach accomplished was gathering a lot of my personal information, access to my bank account, copies of my pay stubs, my bank account number and routing number, and many of my credit card statements, account numbers and personal information. Steer clear of this shady company!!!
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lyndsay rains
a year ago
Very helpful
Very helpful, easy to communicate with and professional
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june eckel
a year ago
New with Reach
New with Reach Had questions that Darren helped me with. He’s very knowledgeable Thank you, Darren
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tosha
a year ago
Happy Reach Customer!
The representative I spoke to was so kind and quick with her help. I am so happy I have been a part of Reach.
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elly elz
a year ago
Helped boost my credit score 134 points!
Helped boost my credit score 134 points!
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barbara maldonado
a year ago
I called to set up my last payment in…
I called to set up my last payment in advance and Dez was so very helpful and knowledgeable. She advised as to the best day to set it up. She was friendly and courteous. A pleasure to speak to someone so pleasant and that makes it possible to hang up with a smile!
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tina s
a year ago
I received a prequalification amount…
I received a prequalification amount via email. I wasn't sure if I should go through with the application after reading the reviews but I kept getting a follow up email to finish my application. I thought it over the weekend and decided to submit my application then I immediately received a notice that I was not approved at this time and to reapply in 30 days. Seriously! What is the point of preapplicaton? Don't waste your time!!!
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gary fisher
a year ago
Working with Dwight !!
Was VERY easy to work with and friendly!! I appreciated working with Dwight Edward and for his help. He is a very friendly person and knows what it takes to work with helping people!!
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nina read
a year ago
Dwight was extremely helpful in…
Dwight was extremely helpful in changing my payments from biweekly to monthly and changing my due date or Autopay to the 3rd of the month.
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tasha otto
a year ago
An AMAZING Experience!
My most recent experience with Liberty Lending was beyond wonderful. I called in with some frustrations due to confusion on my end and prefaced that at the beginning of my conversation with Bradley Kasten, who turned out to be better than amazing. I would thank him a million times over if I could because the understanding and clarification that I have now brought my mind to ease. That would not have happened without his knowledge, patience, and kindness. I am now 100% certain that I made the greatest decision for my financial needs!
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sallie
a year ago
Bradley Kasten is none like any other
Bradley Kasten is none like any other! Totally satisfied with his professional, courteous and very thoughtful service. His voice is filled with genuine kindness. He's very easy to understand and listen to. A credit to Liberty Lending, a great company. Thank you. Sallie Hallmark from Florida.
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undisclosed
2 years ago
They are scammers
They are scammers that work with a debit consolidation company so that you pay more and more and never really get out of debt. They lie and tell you one thing to make it sound so good you can't pass it up and then the truth comes out. It is better to stay with the consolidation company that doesn't charge interest. STAY AWAY FROM THEM. HANG UP THE PHONE. NEVER TAKE THEIR CALLS.
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mary franklin
2 years ago
EXCELLENT customer service from DWIGHT
Dwight was WONDERFUL and VERY professional yet he was down to earth at the same time. He listened to my concerns and set my mind at ease that all would be well. THANK YOU Dwight for your help and for your PATIENCE in helping me:)
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vonda mayfield
2 years ago
I have been trying unsuccessfully to…
I have been trying unsuccessfully to obtain information for several weeks from the consolidation company I won't name here. I called Libery Lending to see if they could supply the information. Within 5 minutes I had an email with the required information for taxes! Yequarah was knowledgeable, professional and polite. I wish everyone was like her. She's a jewel!
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jerome young
2 years ago
Darren was very professional and very…
Darren was very professional and very helpful. He was able to resolve my issues quickly. Very knowledgeable representative.
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louise wainwright
2 years ago
My experience was very pleasant
My experience with the agent today was pleasant and very helpful. I was treated with the respect that a current customer would have gotten. Thank you for having a good team.
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deanna mckee
2 years ago
Great Loan Company
I have been very happy with my experience with the employees of Liberty Lending. Yating was very helpful with information regarding payoff of my loan.
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gloria
2 years ago
Whenny was very Helpful and patience
Whenny was very Helpful and patience. Thank you
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fab lopez
2 years ago
I can’t recall her name but the lady…
I can’t recall her name but the lady that helped me today was knowledgeable, diligent, patient and clear. Kudos to her!
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mark formica
2 years ago
Customer service
I called the company early to get a payoff, and let’s just say I got someone who woke up on the wrong side of bed and completely blew me off. Fast forward 8 hours later, then he is Darren. I explained what I needed and BAM. Had an email within 2 minutes of hanging up. Darren had a great sense of humor but was professional. LL, please recognize this employee. I only wish everyone was a Darren when I have to talk to other company customer service agents.
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debra davis
2 years ago
This company was very easy to work…
This company was very easy to work with; no problems with automatic payments.
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ronnie blaqessence brown
2 years ago
“Pursuit Of Happiness”
Wow, this has been a great experience and lesson learned for me. I had so much debt from the age of 18-27 that just got spiraled out of control that kept going on. When I car in contact with Liberty Lending I didn't think anyone could help. They were very patient with me. They stayed connect, representative communication skills are excellent over the phone male and female. I glad they helped and it feels soooo Good to say I debt free and breathe. I use pre-paid cards now. Money spent that's it. No bills. Lmao. I plan to use them one more time for old student loans. Then I will be totally done. Thank again my Liberty Lending Team. You took Excellent care of me and God is Good All the Time. Best Regards Veronica Brown
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janie hernandez
2 years ago
Thank you
I would like to thank Ms. Yuquarah Conner for helping With my application she reassured that liberty would be able to help anyway they could. She told what i had to do to keep the process going. Yuquarah thank you so much!
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nyasha williams
2 years ago
No.1 Customer service representative
I am really relieved , that the representative understood what I wanted..He explained ,to me what I was trying to achieve. First time I've actually had someone, who helped..At Liberty 😁
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rich hager
2 years ago
Yating Ng is the best.
Yating was by far the greatest person I've ever came into contact with over the phone in financial situation in my entire life. Her patience, kindness, manners, attitude, intellect, knowledge are unmatched. I was so fortunate to get her on the line twice in two days, and it felt like a miracle. I'm so grateful for her services and her amazing positive energy.
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chris lisinski
2 years ago
Very organized and helpful!
Very organized and helpful!
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nina harris-whitten
2 years ago
I was referred by national debt…
I was referred by national debt consolidation program and they offered me a loan to help me pay off my debts faster. Little did I know that first you can't cancel the offer and they lied about the amount that I would have to pay back. For 5800.00 I would be paying them back nearly 9000.00 which is nearly the same amount of debt that I turned into the debt consolidation program. Stay away from this company. My interest rate was higher and they told me it was a fixed rate. Come to find out it was a daily compound rate. After I put a review on the BBB site they called with an offer that they could reduce my loan by 700.00 and charge me 19% interest. Please don't fall for these lies and scams. I am hiring a lawyer because of how they did me. And I will not let them have a penny of my money. I don't care if I have ruined my credit for 7 years. . So if I need anything else, I will just pay cash for it. Stay away from this company...they are not honest people.
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victor hodgins
2 years ago
Attentive agents and an all around…
Attentive agents and an all around great experience.
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gretchen hawkins
2 years ago
I’m a new customer with Liberty Lending…
I’m a new customer with Liberty Lending and I am so impressed with their quick and excellent customer service. Also, I love their website…..it’s easy to navigate and all pertinent loan information is on the first page. You don’t need to search around to find what you are looking for.
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jose villeda
2 years ago
I had a good experience with liberty lender.
I had a good experience with liberty lender. They helped me consolidate debt that was in the process of being settled with my creditors through national debt relief. At the end finished paying off the loan with them. I'm in the process of trying to get a new loan for a smaller debt which I have in good standing. Customer service agent names Kyle Berry reached out to me and is helping me with this process. I recommend these guys. Rates I low and treat you like a human being. Thanks!
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justin
2 years ago
Liberty Lending was excellent!
Liberty Lending was excellent!! We needed a loan and Liberty Lending was there to help. They understood our situation and helped out with reasonable payments. We had zero issues in payments, payoff or reaching customer service.
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jette
2 years ago
I have spoken to one of the best…
I have spoken to one of the best customer service representative, named Whennie. She was courteous, polite, excellent know-how, patient, precise on every detail she has to explain to me for every query I had. For almost an hour of conversing with her and despite repetitious questions and concerns, she did not avoid the lengthy conversation rather accommodated every bit of unclear information she shared. I highly recommend this person for future promotion and a model for colleagues. I will rate her as excellent without a doubt. I hope Whennie gets more than a tap on her shoulder on what she has exhibited to a customer like me. Perfect 10 and more to you Whennie! Keep it up and good luck on your other endeavors!
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jeffrey shinn
2 years ago
I Appreciate Liberty Lending Compassion
Since last year when I was lost my job due to Covid-19, Liberty has been very understanding and continues to work with me on my financial obligation to them. I have been able to make sporadic payments and at times I can't make any payment. When that happens I work with Liberty and request a short deferment until I can get some money saved up for them. Being 72 has its challenges in finding work in my field and my wife's health issues have made life a stressful event of late. That is why I am so thankful for Liberty Lending working with me. Bless them for their understanding and compassion for my situation.
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kn
2 years ago
I was having some financial hardship…
I was having some financial hardship that caused me to experience difficulty with my loan repayment plan. Liberty Lending worked with me to get me through this difficult time. The staff at LL are very understanding and really care about their clients and finding them solutions. Thank you LL, especially Andrew!
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david caldon
2 years ago
George Kuhlkin was very helpful…
George Kuhlkin was very helpful assisting me with adding a preinstallment to my loan , as well as instructing me as to how i may do so in the future through my online account.. he also offered sound advice for the option of making an added installment automatic each month, which is something i am sure to consider in the future.. in addition to professionalism and knowledge, George is very well spoken and courteous
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steven smith
2 years ago
Outstanding Customer Service
The representative was so professional and courteous. She was informative and so helpful and understanding during this difficult time for me. Awesome customer service today!
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judy waldal
2 years ago
My experience with Liberty Lending has been very positive.…
My experience with Liberty Lending has been very positive. They worked with me to establish a monthly payment amount that I could afford and I was able to choose my payment due date. I would definitely work with them again and would recommend them to others who are looking for a great loan value. Thank you Liberty Lending!
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joaquin venegas
2 years ago
thank you great service everything went…
thank you great service everything went so smooth and on time