Reach Financial review

I feel very, very blessed to have found Reach Financial back when their name was Liberty Lending, they have worked with me for two years now and I am overwhelmed by the support. The customer service I recently received from Rachel was so affirming. Thank you, Reach Financial for helping me get back on track.

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I called as a new debt relief loan holder and had multiple questions. Customer serviceYeny V was patient and an excellent employee as she fully explained answers to every question. She was patient and understanding as she walked me thru the process and provided emails to assist me to do it on my own thank you for your kind ,knowledgeable staff

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wonderful experience

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Reach advertises itself as a credit card consolidation company that provides fixed loans to pay off credit cards. They send you a preapproval letter in the mail. You fill out all requested personal information and get approved for the loan. After getting approved, they request a lot of personal information to "finalize" the process so they can pay your creditors. They request access to your bank account (user ID and password) and they request a lot of confidential financial information (bank statements, credit card statements, copies of paystubs, payoff amounts, and other sensitive information.) After sending in all my personal requested information to finalize the loan and pay the creditors, they send me a denial email stating insufficient income (a verifiable $180,000/yr.) They wasted hours of my time after stating I was approved (not "preapproved" mind you...but approved.) I feel all Reach accomplished was gathering a lot of my personal information, access to my bank account, copies of my pay stubs, my bank account number and routing number, and many of my credit card statements, account numbers and personal information. Steer clear of this shady company!!!

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Very helpful, easy to communicate with and professional

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New with Reach Had questions that Darren helped me with. He’s very knowledgeable Thank you, Darren

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The representative I spoke to was so kind and quick with her help. I am so happy I have been a part of Reach.

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Helped boost my credit score 134 points!

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I called to set up my last payment in advance and Dez was so very helpful and knowledgeable. She advised as to the best day to set it up. She was friendly and courteous. A pleasure to speak to someone so pleasant and that makes it possible to hang up with a smile!

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I received a prequalification amount via email. I wasn't sure if I should go through with the application after reading the reviews but I kept getting a follow up email to finish my application. I thought it over the weekend and decided to submit my application then I immediately received a notice that I was not approved at this time and to reapply in 30 days. Seriously! What is the point of preapplicaton? Don't waste your time!!!

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Was VERY easy to work with and friendly!! I appreciated working with Dwight Edward and for his help. He is a very friendly person and knows what it takes to work with helping people!!

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Dwight was extremely helpful in changing my payments from biweekly to monthly and changing my due date or Autopay to the 3rd of the month.

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My most recent experience with Liberty Lending was beyond wonderful. I called in with some frustrations due to confusion on my end and prefaced that at the beginning of my conversation with Bradley Kasten, who turned out to be better than amazing. I would thank him a million times over if I could because the understanding and clarification that I have now brought my mind to ease. That would not have happened without his knowledge, patience, and kindness. I am now 100% certain that I made the greatest decision for my financial needs!

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Bradley Kasten is none like any other! Totally satisfied with his professional, courteous and very thoughtful service. His voice is filled with genuine kindness. He's very easy to understand and listen to. A credit to Liberty Lending, a great company. Thank you. Sallie Hallmark from Florida.

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They are scammers that work with a debit consolidation company so that you pay more and more and never really get out of debt. They lie and tell you one thing to make it sound so good you can't pass it up and then the truth comes out. It is better to stay with the consolidation company that doesn't charge interest. STAY AWAY FROM THEM. HANG UP THE PHONE. NEVER TAKE THEIR CALLS.

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Dwight was WONDERFUL and VERY professional yet he was down to earth at the same time. He listened to my concerns and set my mind at ease that all would be well. THANK YOU Dwight for your help and for your PATIENCE in helping me:)

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I have been trying unsuccessfully to obtain information for several weeks from the consolidation company I won't name here. I called Libery Lending to see if they could supply the information. Within 5 minutes I had an email with the required information for taxes! Yequarah was knowledgeable, professional and polite. I wish everyone was like her. She's a jewel!

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Darren was very professional and very helpful. He was able to resolve my issues quickly. Very knowledgeable representative.

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My experience with the agent today was pleasant and very helpful. I was treated with the respect that a current customer would have gotten. Thank you for having a good team.

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I have been very happy with my experience with the employees of Liberty Lending. Yating was very helpful with information regarding payoff of my loan.

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Whenny was very Helpful and patience. Thank you

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I can’t recall her name but the lady that helped me today was knowledgeable, diligent, patient and clear. Kudos to her!

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I called the company early to get a payoff, and let’s just say I got someone who woke up on the wrong side of bed and completely blew me off. Fast forward 8 hours later, then he is Darren. I explained what I needed and BAM. Had an email within 2 minutes of hanging up. Darren had a great sense of humor but was professional. LL, please recognize this employee. I only wish everyone was a Darren when I have to talk to other company customer service agents.

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This company was very easy to work with; no problems with automatic payments.

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Wow, this has been a great experience and lesson learned for me. I had so much debt from the age of 18-27 that just got spiraled out of control that kept going on. When I car in contact with Liberty Lending I didn't think anyone could help. They were very patient with me. They stayed connect, representative communication skills are excellent over the phone male and female. I glad they helped and it feels soooo Good to say I debt free and breathe. I use pre-paid cards now. Money spent that's it. No bills. Lmao. I plan to use them one more time for old student loans. Then I will be totally done. Thank again my Liberty Lending Team. You took Excellent care of me and God is Good All the Time. Best Regards Veronica Brown

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I would like to thank Ms. Yuquarah Conner for helping With my application she reassured that liberty would be able to help anyway they could. She told what i had to do to keep the process going. Yuquarah thank you so much!

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I am really relieved , that the representative understood what I wanted..He explained ,to me what I was trying to achieve. First time I've actually had someone, who helped..At Liberty 😁

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Yating was by far the greatest person I've ever came into contact with over the phone in financial situation in my entire life. Her patience, kindness, manners, attitude, intellect, knowledge are unmatched. I was so fortunate to get her on the line twice in two days, and it felt like a miracle. I'm so grateful for her services and her amazing positive energy.

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Very organized and helpful!

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I was referred by national debt consolidation program and they offered me a loan to help me pay off my debts faster. Little did I know that first you can't cancel the offer and they lied about the amount that I would have to pay back. For 5800.00 I would be paying them back nearly 9000.00 which is nearly the same amount of debt that I turned into the debt consolidation program. Stay away from this company. My interest rate was higher and they told me it was a fixed rate. Come to find out it was a daily compound rate. After I put a review on the BBB site they called with an offer that they could reduce my loan by 700.00 and charge me 19% interest. Please don't fall for these lies and scams. I am hiring a lawyer because of how they did me. And I will not let them have a penny of my money. I don't care if I have ruined my credit for 7 years. . So if I need anything else, I will just pay cash for it. Stay away from this company...they are not honest people.

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Attentive agents and an all around great experience.

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I’m a new customer with Liberty Lending and I am so impressed with their quick and excellent customer service. Also, I love their website…..it’s easy to navigate and all pertinent loan information is on the first page. You don’t need to search around to find what you are looking for.

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I had a good experience with liberty lender. They helped me consolidate debt that was in the process of being settled with my creditors through national debt relief. At the end finished paying off the loan with them. I'm in the process of trying to get a new loan for a smaller debt which I have in good standing. Customer service agent names Kyle Berry reached out to me and is helping me with this process. I recommend these guys. Rates I low and treat you like a human being. Thanks!

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Liberty Lending was excellent!! We needed a loan and Liberty Lending was there to help. They understood our situation and helped out with reasonable payments. We had zero issues in payments, payoff or reaching customer service.

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I have spoken to one of the best customer service representative, named Whennie. She was courteous, polite, excellent know-how, patient, precise on every detail she has to explain to me for every query I had. For almost an hour of conversing with her and despite repetitious questions and concerns, she did not avoid the lengthy conversation rather accommodated every bit of unclear information she shared. I highly recommend this person for future promotion and a model for colleagues. I will rate her as excellent without a doubt. I hope Whennie gets more than a tap on her shoulder on what she has exhibited to a customer like me. Perfect 10 and more to you Whennie! Keep it up and good luck on your other endeavors!

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Since last year when I was lost my job due to Covid-19, Liberty has been very understanding and continues to work with me on my financial obligation to them. I have been able to make sporadic payments and at times I can't make any payment. When that happens I work with Liberty and request a short deferment until I can get some money saved up for them. Being 72 has its challenges in finding work in my field and my wife's health issues have made life a stressful event of late. That is why I am so thankful for Liberty Lending working with me. Bless them for their understanding and compassion for my situation.

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I was having some financial hardship that caused me to experience difficulty with my loan repayment plan. Liberty Lending worked with me to get me through this difficult time. The staff at LL are very understanding and really care about their clients and finding them solutions. Thank you LL, especially Andrew!

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George Kuhlkin was very helpful assisting me with adding a preinstallment to my loan , as well as instructing me as to how i may do so in the future through my online account.. he also offered sound advice for the option of making an added installment automatic each month, which is something i am sure to consider in the future.. in addition to professionalism and knowledge, George is very well spoken and courteous

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The representative was so professional and courteous. She was informative and so helpful and understanding during this difficult time for me. Awesome customer service today!

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My experience with Liberty Lending has been very positive. They worked with me to establish a monthly payment amount that I could afford and I was able to choose my payment due date. I would definitely work with them again and would recommend them to others who are looking for a great loan value. Thank you Liberty Lending!

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thank you great service everything went so smooth and on time

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Great Assistance & Customer Service Thank you so very much for working with us on correcting our financial situation and getting us back on the right path. Your assistance has been immeasurable and greatly appreciated. Thank You Again.

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Liberty lending is a strong tool for my struggles with my financial situation. They worked with me all the way to the finish. I have freedom of financial worries now. I thank you liberty lending and recommend it to everyone.

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George was very cordial, knowledgeable and helpful with my transaction! Happy to do business with him!!

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Liberty Lending helped turn my credit around and got me in a position to purchase a home!!

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George is awesome,

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I called for my payoff, and George was not only helpful, but was very encouraging in my decision. Thanks Liberty Lending f[r helping get my credit back on track.

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Great help in paying off my loan.

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I was greeted very professionally, and in a happy tone. I was happy that "Ms. Eniyah", answered all my questions, and resolved all my issues. Thank you very much "Eniyah", for putting my mind at ease. Keep doing a wonderful job. AC

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A great way to get your credit cards paid off. easy to work with and accommodating when you need help. I would recommend them to my friends and family.

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The guy was really helpful. With the company had a Card option for payments, however.

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Great customer service over the life of my loan. Will use again.

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Representative answered my questions and took all my information and explained everything

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Outstanding Customer Service!! AAA+++++ I was treated like a Friend not a Number!

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I had used Liberty Lending in the past year ,and I found the Company to be very helpful when I was selling my home. When the occasion came that I needed their type of services again ,I called Liberty Lending .The person who answered the phone, was Katia, she would be my support person. She made the application process easy , answered all my questions . Several days had past and I called back to the Company to see the status of my loan .. I talked to George and he gave me the good news, the loan had been approved .George gave me my instructions on the payback part of the loan and told me if I ever had any questions, to feel free to call his office.

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I am grateful to Liberty Lending, LLC after being a member of National Debt Relief and you giving me a loan to pay off my consumers in a rapid paste put me in a better financial position and I thank you now I’m able to refinance and pay this loan off and be better financially situated again thank you

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Easy to navigate website. Super helpful customer service support staff.

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Liberty Lending and National Debt Relief partnered up to help us get rid of debt and start improving our credit score way faster than a normal debt relief program would. We can actually start planning for life outside of debt. Everyone was kind, pleasant to talk to and made sure I understood the terms. What an amazing team to work with!

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Good service

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Liberty Lending was very kind in affording me an opportunity to assist me in paying my Debt Settlement. I had the ability to pay off my loan and would definitely recommend Liberty Lending to anyone needing their assistance.

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Great customer service!

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Excellent experience

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Your customer service is outstanding and I will highly recommend your services to anyone that I come across in need of a loan. Thank you very much!

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I threw myself into debt relief with the national debt relief program after paying crazy amount of fees on negotiated debt, here came Liberty lending swooping in and feeding information you want to hear and making it sound to good to be true. Well they gave me a loan to consolidate most of the negotiated debt which ends up being pretty much the total sum of the original amount of debt(due to high interest and the 2 compainies are working with each other to recoup money) and raked my credit score through the mud and there was barely any savings. I'm stuck with a high interest loan at 22 percent (it was lowered to 17 percent because they compensated me for removing a negative review on the BBB I guess if there's no pattern of negativity the BBB won't take action ) for the whole length of the loan term which isn't transparent and if I would of know its non negotiable (I was told verbally we could revisit it) I wouldn't have agreed to take the loan and just continue negotiations with the debt collectors. Since they based the percent on my damaged credit score the representatives just verbally tell you what to hear and entice you to take it. Also there is nothing in writing that states it's a non negotiable rate (my current credit score gives me a 9 percent interest rate or lower). I'm very disappointed that these 2 compainies National debt relief and liberty lending are taking advantage of consumers when they are most vulnerable. It reminds me of a predatory loan tactics.

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easy loan process - help when I needed it

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I called because I needed a payoff amount and George Kuhlkin was very helpful and pleasant to speak to. He was able to answer all my questions. Great service, thanks.

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This was my second time talking with George. He was great, has excellent customer service skills and handled my questions.

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you did good easy to work with no problems

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I called to pay off my loan, an amazing feeling, the young man I spoke with was so sweet and friendly, knowledgeable about the process, explained well. Very happy with experience.

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I have had a great experience, no problems at all, always friendly when I had to call

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The young lady that picked up the phone and I'm so sorry I hope I had your name right was Olivia. She took the time to look up the information on my question. She was very helpful and courteous. I told her she was one of lights of the company. Thank you so much for your help today.

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Personally, I've had a great experience with using Liberty Lending. The customer service has always been exceptional. If needed, I would use them again.

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Staff was courteous and reliable and informative.

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I appreciate all liberty lending did to help with my credit card debt consolidation.. I was able too pay off my loan, and increase my credit rating. It's a weight lifted off my shoulders, and I would recommend Liberty Lending to anyone that wants out of debt. Consolidate and take care of what needs to be taken care of...

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Liberty Lending has truly been a trusted lending firm that has helped me out thru this pandemic and I am very grateful for this! Financially was hit hard and they were able to work out a payment plan that would help me with my situation! Thank you Liberty Lending. Highly recommended!!

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Mrs Scott Was very professional and friendly very knowledgeable about the questions that I asked her and she was really nice to speak with

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Ms. Scott was extremely professional and helpful.

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Very professional.

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I was in a bad spot and Liberty helped me out.

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Would not have any problem with using this company again if needed. Excellent experience.

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Very flexible

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They made the loan process very easy and we're accommodating with the payment plan. I'm one step closer to debt free living thanks to Liberty Lending.

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No issues after setting up the automatic payment process and never had any concerns regarding my account

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Liberty took on a headache I hated to deal with. Got all my bills paid then 1 payment to liberty monthly. Auto draft. And before I realizes. My loan was paid off. Very good customer service

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Liberty lending allowed me to consolidate debt at a lower interest rate as part of a dent consolidation program I was in. It was incredibly easy to set up and sign documents. Payments were debited once per month and early pay off online was super easy. Thanks LL!

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Credit card debt can be overwhelming and scary. This company was instrumental in helping me get out of debt. Everyone I dealt with was very friendly, very informative and made everything so easy.I would highly recommend this company to anyone concerned about their credit and or debt. GREAT JOB!!

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Great service during the term....It was a wonderful. Working with this bank..now i have a peace of my mind....

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Liberty Lending helped me get out of credit card debt and allowed me to get out from under my interest rate rock I was under!

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We didn’t want to go the bankruptcy route, liberty lending was there to help us. All my debt is now paid off thanks to there help. Easy to work with and always there when I needed answers.

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I appreciate Liberty Lending giving me a loan to pay off my debt. The website is user friendly and all associates that I interacted with were friendly and professional.

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Got a loan. They worked with my income level and made sure I could make the payments. They were always super nice when I called. If you need an easy loan I recommend them.

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They helped us shave off years of credit card debt paying minimum payments we would have never gotten on are feet thanks so much for your help you guys are awesome

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Great service. Great company.

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They were there when I need the help. I am grateful for that. Thanks

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Liberty lending was very helpful in getting me back on my feet in a relatively short time. With Liberty I had the option of changing my due date, increasing my payments, which helped me bring my account down to 0 in less than a year. I also appreciate their customer service, which is very reliable and always available. Great team of people.

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We were happy to pay off our loan. It’s a loan company, they did their job. Pretty standard.

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Was exactly what was advertised, will definitely use them in the future for my needs.

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They really helped me consolidate and eliminate debt. Thank you!

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My only surprise with making these arrangements with Liberty Lending to reduce (negotiate) my credit card debt was that I was not made aware that my 'file' or 'case' would be referred to yet another company. The communication was confusing when all of a sudden I began receiving emails from a company I didn't know. I also didn't understand that by negotiating with the credit card companies would result if being denied any further association with any of these companies.

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I was working on settling debt and had backed myself into a corner. This company took a chance on me and assisted me in clearing debt and recovering my credit score. Without Liberty Lending my financial bounce back would have taken at least 2 years longer.

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