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Upstart Review

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Jacob Parker
Jacob Parker
May. 04, 20214 min read

Upstart summary

Upstart is a lending marketplace that harnesses AI and advanced algorithms to provide consumers with affordable financing while reducing risks for lenders. In this Upstart review, we’ll take a close look at how well this system works for borrowers. As you’ll find out, the advanced tech underlying the platform means that Upstart might approve your application even if other lenders have turned you down.

Pros

  • Considers borrower’s education* during the approval process
  • Returns a potential rate in under 5 minutes
  • No prepayment penalties

Cons

  • Origination fees of up to 8%
  • Terms max out at five years
  • High APRs

Suitable For?

College grads

Upstart is a unique lending marketplace because it uses the borrower’s level of education* to decide whether or not to approve them for a loan. If you have an advanced degree and a poor credit score, this might mean that Upstart will approve you even if other lenders turn you down. It’s worth noting that although no minimum degree is required to apply, some have alleged that Upstart’s consideration of education level may exacerbate existing inequalities in society. 

Anyone who earns through Airbnb, Lyft, or Uber

The lending industry has, in general, failed to keep up with the expansion of the gig economy. As a result, many lenders don’t take income from apps like Airbnb or Uber into account when approving loan applications. Upstart stands out because it regularly makes loan offers based on income reported from these platforms.

Poor credit holders who can’t get approved elsewhere

Due to its high origination fees and APRs, Upstart isn’t the cheapest place to borrow. Most customers will only begin considering this platform if they’ve already been turned down by fee-free lenders. 

Range of Loans on Offer

Upstart offers personal loans that can be used for a range of different purposes. For example, if you need refinancing for existing debts, you can use Upstart to consolidate your obligations into a single, manageable monthly payment. Besides this, Upstart offers loans for specific purposes such as medical costs, paying for home renovations, and stating a business.

  • Loans for everything from vacations to refinancing 
  • Detailed knowledge base
  • Get your cash within 24 hours of approval
  • No prepayment penalties
  • Approval rate 27% higher than traditional lending models
  • Qualification based on over 1,500 data points

Application Process & Requirements

To qualify for an Upstart loan, you’ll have to meet many requirements. For example, you’ll need to have a Vantage or FICO credit score of at least 580. You’ll also need to adhere to the following:

  • Be a US citizen
  • At least 18 years old 
  • Have a valid social security number
  • Be employed or hold an offer of employment
  • Have no delinquent loans or record of bankruptcies
  • Possess a financial account with a US-based institution

If you meet those minimum requirements, you’ll find that applying for an Upstart quote is a quick and painless process. To get started, simply head over to the Upstart application portal and enter how much you’d like to borrow. Next, add personal information such as your date of birth, education history, and salary.

After that, Upstart will propose a loan plan based on the data you’ve provided. To receive final approval, you’ll likely need to make further documents available for verification, such as a recent pay stub or, if you make income from a rental property, a copy of a lease. You must be able to show a consistent income for at least 6 months. If all goes well, your Upstart cash will be in your account within 24 hours of final approval.

APRs, Loan Amounts & Repayment Terms

Upstart doesn’t charge any application fees, but it does have an origination fee of up to 8% which will be deducted from your loan. APRs offered by this service range from 8.27% - 35.99%.** If your Upstart loan offer is towards the higher end of this range, the amount you pay back in interest could easily exceed the original value of your loan. Upstart states that the average borrower will pay an effective APR of 15%. 

Repayments begin between 20 and 40 days after you receive your loan. Conveniently, Upstart gives the option to change your monthly payment date to better accommodate your needs and never charges prepayment penalties.

Repayment schedules of 36 and 60-months are available (3 or 5 years)**, and repayments are always made at a fixed rate. You can pay by setting up recurring ACH payments directly from your bank account, mailing in a check, or sending a one-time ACH payment. If payment is declined or doesn’t process, there is a $15 fee. 

Privacy & Security

Upstart’s privacy policy makes it clear that the company is serious about maintaining confidentiality. That’s important, especially considering the volume of sensitive information that the service requests you submit when applying for a loan.

The privacy policy states that Upstarts uses electronic, administrative, and physical safeguards to protect your information. Additionally, the BBB (Better Business Bureau) has given Upstart an A+ rating. 

Help & Support

Besides maintaining an informative blog that answers questions about borrowing, the Upstart team provides direct customer support through multiple channels including mail, email, and a toll-free phone line.

Upstart personnel can be reached at 855 438 8778 and are available Monday through Friday, 6 am to 8 pm PT, and weekends from 9 am to 5 pm PT. Alternatively, you can email support@upstart.com. 

How Upstart Compares


upstartlendingtree
APR8.27% - 35.99%
2.49% - 35.99%
Minimum credit score580None
Loan amount$1,000-$5,000***$1,000 to $50,000
Loan term36 or 60 months3 to 180 months
Suitable forGraduates or gig economy workersComparing multipe loan options

Stacked up against competitors such as LendingTree and LightStream, Upstart could be a better service for graduates and people working through apps like Lyft. That’s because most services don’t approve loans based on educational achievement or gig economy income. 

Nevertheless, Upstart does perform poorly when it comes to the actual cost of taking out a loan. With higher APR rates, Upstart’s cheapest loans are approximately twice as expensive as the most affordable financing options available through LendingTree. 

FAQs

Q. Can I appeal an Upstart Adverse Action Notice?

A. Yes, you can submit relevant documentation if you believe the notice was erroneous. 

Q. Can I get a loan without any credit score? 

A. You can. Upstart is known for lending to customers with no credit record. 

Q. How fast can I get my money?

A. You could have it within 24 hours of loan approval. 

Q.  Are Upstart repayment rates variable? 

A. No, Upstart only offers fixed-rate loans. 

Summary

Recent college graduates and gig workers without an established credit history can benefit from Upstart’s novel way of evaluating applications. All the same, if you’re looking for an affordable place to borrow, note that Upstart has higher APR rates and origination fees.

Physical Address

Upstart Operations Dept.

2950 S. Delaware St.

San Mateo, CA 94403

USA

Disclaimers

*Although educational information is collected as part of Upstart's rate check process, neither Upstart nor its bank partners have a minimum educational attainment requirement in order to be eligible for a loan

**The full range of available rates varies by state. The average 3-year loan offered across all lenders using the Upstart platform will have an APR of 15% and 36 monthly payments of $33 per $1,000 borrowed. There is no down payment and no prepayment penalty. Average APR is calculated based on 3-year rates offered in the last 1 month. Your APR will be determined based on your credit, income, and certain other information provided in your loan application. Not all applicants will be approved.

***Your loan amount will be determined based on your credit, income, and certain other information provided in your loan application. Not all applicants will qualify for the full amount. (IF LOAN AMOUNT ISN'T VARIED BY STATE, CHOOSE CORRECT STATES DEPENDING ON MARKETING MEDIUM, STEP IN APPLICATION PROCESS, AND/OR PBU BANK PROGRAM TERMS:

The minimum loan amount in MA is $7,000.

The minimum loan amount in OH is $6,000.

The minimum loan amount in NM is $5,100.

The minimum loan amount in GA is $3,100.)

****If you accept your loan by 5pm EST (not including weekends or holidays), your funds will be sent on the next business day. Loans used to fund education related expenses are subject to a 3 business day wait period between loan acceptance and funding in accordance with federal law.

Jacob Parker
Written byJacob Parker

Jacob Parker is a financial and technology writer. With a background in climate science, he's deeply interested in the intersection of fintech and sustainability and has a passion for impact investing and ESG research. He writes for BestMoney and enjoys helping readers make sense of the options on the market.

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  • author
    Randolph
    4 hours ago
    Great Product

    Great Product, Everything was fast and explain in details. The Decision was easy to make no pressure. Even give you time to think about your decision before making it. Great Product and can't wait to talk and refer some of my friends and family member about it.

    ...

  • author
    Star
    6 hours ago
    Every person that has answered the…

    Every person that has answered the phone when I had any question had wonderful customer service and I could hear compassion in their voice. I am grateful for this company existing. No one knows when a loan can literally save a life. thank you again for the great service provided. oh and the simple process

    ...

  • author
    David
    8 hours ago
    Everything was easy and fast

    Everything was easy and fast. Very thankful for that when I have little time.

    ...

  • author
    Luis
    10 hours ago
    Thanks

    Thanks. Very useful Financial resource

    ...

  • author
    Nic Schoen
    10 hours ago
    Easy!

    Easy application process.

    ...

  • author
    Brad
    10 hours ago
    Painless Process

    Hi! I needed a loan for home improvement but my credit although much better, still isn’t where I want it to be. I discovered this loan on Credit Karma. You are able to do a soft inquiry so you know if you’re prequalified. Once I was prequalified, the rest was easy. I completed a quick application, was improved and received my loan the next business day. Thanks Upstart. Brad

    ...

  • author
    Sheila
    10 hours ago
    I WANT TO THANK YOU ALL THIS WILL TRULY…

    I WANT TO THANK YOU ALL THIS WILL TRULY HELP! WILL TELL EVERYBODY ABOUT UPSTART.

    ...

  • author
    steven taylor
    10 hours ago
    Fast and easy made getting a loan a…

    Fast and easy made getting a loan a cake walk

    ...

  • author
    Emmanuel
    10 hours ago
    Awesome service

    Awesome service

    ...

  • author
    Demetrius
    12 hours ago
    If you are in a financial bind I highly…

    If you are in a financial bind I highly recommend these people. The process was quick and easy.

    ...

  • author
    Fatima
    12 hours ago
    Very easy and convenient.

    Very easy and convenient.

    ...

  • author
    Anonymous in the Northeast
    12 hours ago
    A New Financial Start Thanks to Upstart

    This was an amazing experience to apply painlessly for a modest loan -- in just a few steps -- and to get speedy approval. Initially, I started the process several months ago, but then I backed out because I needed to read up on Upstart. I'm happy that I did my research. Thank you, Upstart.

    ...

  • author
    Maximilian
    13 hours ago
    Helpful and quick on the phone and very…

    Helpful and quick on the phone and very simple process

    ...

  • author
    Guy
    13 hours ago
    Easy to apply expensive but a loan is…

    Easy to apply expensive but a loan is needed so be it

    ...

  • author
    Dee
    13 hours ago
    Easy process very quick

    Easy process very quick

    ...

  • author
    CJ Schultz
    13 hours ago
    This process was fast and very easy

    This process was fast and very easy. I would recommend to anyone needing a loan.

    ...

  • author
    Chris
    13 hours ago
    Great option for a loan

    Great option for a loan. I love the seamless application and how payments can be set to autopay so that I do not need to worry about forgetting a payment. I also love the fact that I can log into a portal and see my loan payoff progress. Definitely would recommend.

    ...

  • author
    Reese
    14 hours ago
    A loan through upstart was perfect for…

    A loan through upstart was perfect for my vacation! Quick application and approval the next day! Only downfall is the ‘prepaid finance charge’ that was subtracted out of my total amount but it was just over $200 so that’s ok! Thank you upstart!

    ...

  • author
    Awdhesh Narwariya
    14 hours ago
    Fast and easy

    Fast and easy

    ...

  • author
    Satisfied
    14 hours ago
    Streamlined process

    The application process is easy and straight forward. Reviewed and approved within minutes.

    ...

  • author
    C. Kidd, Sacramento, CA
    14 hours ago
    My loan experience with Upstart…

    I received an loan offer from Upstart by mail and after reviewing their details I went online to investigate further. The Upstart website was easy to use and surprised me with a great rate. It let me experiment with different loan amounts with rates adjusted to the loan/yrs value, and then allowed me to save my researched loan/rate options for 10+ days so I could review the benefits and best options before moving forward. Upstart provided me the best interest rate even better than my personal bank and other loan providers I had used in the past so I moved forward with my loan. The final application process was easy, quick, and I was scheduled to receive funds the next business day directly to my personal bank. I am looking forward to this being a great solution to becoming debt free very soon. Thank YOU Upstart! I highly recommend Upstart!

    ...

  • author
    Suzan
    14 hours ago
    The approval process was quick without…

    The approval process was quick without delays. I will highly recommend it.

    ...

  • author
    Ash
    15 hours ago
    Loan application was quick and easy

    Loan application was quick and easy. I would definitely recommend trying Upstart.

    ...

  • author
    Jason
    15 hours ago
    This loan is a life saver

    This loan is a life saver. The application process was quick and easy. I would definitely recommend this loan prices to all of my friends and family!

    ...

  • author
    Valerie Young
    15 hours ago
    Very easy and is helping me to achieve…

    Very easy and is helping me to achieve my goals! Thank you!

    ...

  • author
    David
    16 hours ago
    The process was quick and easy allowing…

    The process was quick and easy allowing me to payoff other bills and lower my payments.

    ...

  • author
    Tammy
    16 hours ago
    Thank you for giving me some breathing room after a death in the family!

    I was having trouble with consolidating all the expenses of and loss of income due to the death of someone in my household. Upstart helped me get some breathing room, helped to pay off the debt, and helped to replace some emergency funding that I desperately needed. Thank You!

    ...

  • author
    William
    16 hours ago
    The process was fast and easy.

    The process was fast and easy.

    ...

  • author
    Matthew
    16 hours ago
    Upstart is Excellent

    Upstart is Excellent! I needed a loan pretty quickly to make some home improvements. I didn't have all the money to pay the contractor. Upstart had me approved in 3 days. They are Awesome! I will definitely use them again. Thank You Upstart!

    ...

  • author
    Joshua
    16 hours ago
    Easy to get started

    Easy to get started, and a quick turnaround on loan results. Highly recommend.

    ...

  • author
    Susan
    16 hours ago
    Looking for an easy

    Looking for an easy, convenient way to consolidate my debt, Upstart was the way to go! Super easy! Very convenient! They gave me several options to pay low monthly payments. Overall, 5 star rating! Highly recommend!

    ...

  • author
    Clarence
    17 hours ago
    This was by far an easy experience for…

    This was by far an easy experience for me to pay a higher interest debt quickly.

    ...

  • author
    Lisa
    17 hours ago
    Smooth process

    Smooth, easy, understandable, nothing more than I candle would highly recommend.

    ...

  • author
    VXS
    17 hours ago
    Easy and fast

    Fantastic! I needed money to pay some unexpected bills, medical and personal. This loan makes it easier to pay my other bills without killing me financially with fees and interest rate. I had been waiting weeks for another bank to "review" my documents. This was fast and easy. Thank you so very much.

    ...

  • author
    human
    18 hours ago
    very quick and easy !

    very quick and easy !

    ...

  • author
    Rex
    18 hours ago
    Great rate

    Great rate. Lowered my monthly payments significantly. Thank you upstart! Rex

    ...

  • author
    Michelle
    18 hours ago
    Easy process easy approval

    Easy process easy approval

    ...

  • author
    Cinnamon
    19 hours ago
    Great customer service!

    Great customer service!

    ...

  • author
    Stephen
    19 hours ago
    Unbelievable experience

    Unbelievable experience! A company delivering on its promises, and with a website that performs exactly as described. Easy to use, quick to respond and a rate I am extremely pleased with. This loan will help my family's financial outlook immensely! Thank you Upstart!

    ...

  • author
    Vanessa
    19 hours ago
    It was fast and easy

    It was fast and easy

    ...

  • author
    Robert
    20 hours ago
    Service

    Outstanding and very informative

    ...

  • author
    Louis
    20 hours ago
    Super easy and quick!

    Super easy and quick!

    ...

  • author
    Sherine
    20 hours ago
    I highly recommend this company the…

    I highly recommend this company the process was not long nor demanding and they really me out of a bad financial problem.

    ...

  • author
    Stephanie
    21 hours ago
    Quick and excellent in getting approved…

    Quick and excellent in getting approved and set up for debt consolidation. Thank you!

    ...

  • author
    Kris
    21 hours ago
    Very fast

    Very fast, easy and explained well

    ...

  • author
    Jessica
    a day ago
    Thank you!

    I’ve been trying to get a consolidation loan for years and no one would lend to me because of my debt to income even though I’ve NEVER had a late payment, but they approved me in minutes! I’m so grateful, it’s such a weight of my shoulders to have one monthly payment instead of multiple large Monthly payments.

    ...

  • author
    Hortensia
    a day ago
    Great Company

    Easy to apply, great terms and rates

    ...

  • author
    Christine
    a day ago
    This was the fastest and easiest loan I…

    This was the fastest and easiest loan I ever applied and qualified for.

    ...

  • author
    Candice
    a day ago
    This has got to be the EASIEST AND…

    This has got to be the EASIEST AND QUICKEST loan I’ve ever applied for and got. 10 mins max and with amazing payment plans. Love it!!

    ...

  • author
    Lorraine
    a day ago
    Easy app,easy to navigate,good job.

    Easy app,easy to navigate,good job.

    ...

  • author
    AN
    a day ago
    Quick and easy-thanks!

    Quick and easy-thanks!

    ...

  • author
    Amanda
    a day ago
    Easy

    Quick, fast and easy. Pre approved thru Credit Karma. Customer service is fast, friendly and helpful. Everything is clear and easy to understand. I too read reviews before going forward. I’ve Credit Karma for a long time now. I would even get offers in the mail.

    ...

  • author
    Kathleen
    a day ago
    Easy application

    Easy application. Website app gave me updates to my request and ability to enter lower loan amounts showing the difference in interest and payments. Fast notification of approval and simple online review and signature needed for loan. And no hard pull on my credit until I was given loan approval. This is important to me as I don't have stellar credit! Worked well for me.

    ...

  • author
    Darin
    a day ago
    Very Helpful and easy process to go…

    Very Helpful and easy process to go through. Straight forward process, explained very well.

    ...

  • author
    Brenda
    a day ago
    Easy and safe to use

    Easy and safe to use

    ...

  • author
    ASHLEY GREEN
    a day ago
    Probably the easiest loan approval I…

    Probably the easiest loan approval I have been through will save me 360 bucks a month on my credit cars bills

    ...

  • author
    Senaca
    2 days ago
    They were there when I needed it the…

    They were there when I needed it the most. Not only that my money will be funded the day I need it. Perfect! Will go through them again if needed. Recommend

    ...

  • author
    Marco
    2 days ago
    Very good costumer service and they…

    Very good costumer service and they don’t take long at all letting you know if you are approved.

    ...

  • author
    Clock
    2 days ago
    Simple to fill docs

    Simple to fill docs

    ...

  • author
    Christopher
    2 days ago
    Fast and efficient

    Fast and efficient! Approved in less than 5 minutes!

    ...

  • author
    Scott
    2 days ago
    They make it very easy

    They make it very easy. User friendly and quick

    ...

  • author
    Sam
    2 days ago
    Load process is quick and seamless with…

    Load process is quick and seamless with accurate rates offered at the beginning.

    ...

  • author
    William
    2 days ago
    Great Experience!

    Incredibly quick, easy and competitive rates for my personal loan. Documentation request and signing so efficient.

    ...

  • author
    Howard
    2 days ago
    Safe and Efficient

    Safe, efficient, trustworthy, and literally at your finger tips. Upstart is fabulous. This is my second loan. Helps increase your credit score and improve your finances. Thank you

    ...

  • author
    Kita
    2 days ago
    Loan process was very easy and didn’t…

    Loan process was very easy and didn’t take long at all. I’m very satisfied!

    ...

  • author
    Herman
    2 days ago
    The loan process was quick and easy

    The loan process was quick and easy. I highly recommend.

    ...

  • author
    Michael
    2 days ago
    The loan application process was very…

    The loan application process was very easy.

    ...

  • author
    Michael
    2 days ago
    I was approved and funded same day.

    I was approved and funded same day.

    ...

  • author
    Carol
    2 days ago
    Excellent Service

    The loan application was quick and fast response. Thank you for giving me a chance to rebuild my credit.

    ...

  • author
    Hector
    2 days ago
    Quick and fast approval

    Quick and fast approval, excellent website and easy to navigate while having excellent customer service as my verification call was terrific.

    ...

  • author
    Angela
    2 days ago
    I am totally grateful for Upstart

    I am totally grateful for Upstart

    ...

  • author
    Robert
    2 days ago
    Great Process

    Great process, quick turnaround.

    ...

  • author
    Larry
    2 days ago
    This was a great process and very easy…

    This was a great process and very easy to complete. Thank you.

    ...

  • author
    Lisa
    2 days ago
    Quick and easy process!!

    Quick and easy process!!

    ...

  • author
    Audry
    2 days ago
    this was a nice way to do this.

    this was a nice way to do this.

    ...

  • author
    Trish
    2 days ago
    quick and easy

    quick and easy - decent rate and terms

    ...

  • author
    Benjamin
    2 days ago
    Very nice

    Very nice, quick, friendly and efficient.

    ...

  • author
    Alyssa
    2 days ago
    Great experience

    Great experience! Everyone was very polite and helpful! Very easy to apply!

    ...

  • author
    Ron Kett
    2 days ago
    Just started the process is easy

    Just started the process is easy ! Looking forward to see how thing progress in the future. Thank you. R.Kett

    ...

  • author
    Barbara
    2 days ago
    Very user friendly and quick

    Very user friendly and quick! I used the on-line application.

    ...

  • author
    Norma
    2 days ago
    Very easy and straightforward process

    Very easy and straightforward process. Loan was approved within the stipulated time and no issues whatsoever. Highly recommend Upstart.

    ...

  • author
    Michelle
    2 days ago
    The application was quick and easy and…

    The application was quick and easy and funding as well. I recommend this company to anyone looking for a loan.

    ...

  • author
    Irene
    2 days ago
    Had a great experience and they help me…

    Had a great experience and they help me when I need help! Great customer service and friendly.

    ...

  • author
    Sean
    2 days ago
    Smooth Process! Very easy to work with lender!

    It was very easy to work with this lender! They answered all my presubmission questions and were very helpful. Smooth process. They made the process as stress free as it could be.

    ...

  • author
    Elizabeth Martin
    2 days ago
    Positive Experiece

    My experience with Upstart was nothing but positive, from beginning to end. A large student loan continually looms over all of my credit transactions. My research showed that Upstart had great reviews for helping those with Fair credit ratings. The application process was clear and simple, and the results nearly immediate. The terms were much more generous than expected.

    ...

  • author
    Brenda Tomtishen
    2 days ago
    I have never had a loan go so fast &…

    I have never had a loan go so fast & accurate. Very satisfied with Upstart.

    ...

  • author
    Sunil
    2 days ago
    super easy process

    super easy process. This is the new way of getting this done!!

    ...

  • author
    Yhidda Ocasio
    2 days ago
    I Strongly Recommend Upstart

    I am so happy right now, with Upstart. The process to get approved was quick and easy. Everything was done digitally. They quickly provided me with offers that I would feel comfortable paying monthly. Upstart is very reliable. I strongly recommend it for anyone looking to pay off debt or take out a personal loan for other reasons.

    ...

  • author
    Linda
    2 days ago
    Amazingly easy and fast!!

    While NO one else would give me any loan without collateral. This company approved me with no hassle, easily, and fast. I definitely recommend and would use again. Thanks!!

    ...

  • author
    Hoa du mal
    2 days ago
    The easiest and quickest online…

    The easiest and quickest online application process. I was finished and approved within 30 minutes and received the funds within 3 days to my bank account. I believe they have great rates and loan offers. I'm very happy with my loan and would get another one with them.

    ...

  • author
    Matthew
    2 days ago
    quick and easy

    quick and easy, they use more than just a credit score.

    ...

  • author
    Jeffrey
    2 days ago
    This process was fast and easy

    This process was fast and easy, I would recommend Upstart 100 %.

    ...

  • author
    Abel
    2 days ago
    Fast and accurate all processes.

    Fast and accurate all processes.

    ...

  • author
    Al
    2 days ago
    Fast and easy

    It was fast, easy, and they did not ask personal questions, and the entire application process took less than 10 minutes.

    ...

  • author
    Daniel
    2 days ago
    We were approved for the amount we…

    We were approved for the amount we needed in a matter of minutes, it was simple fast and with low interest! Definitely recommend anyone to go through these guys if you need a loan.

    ...

  • author
    Joseph
    2 days ago
    Fast easy and painless

    Fast easy and painless. Rates are low. Thank you!

    ...

  • author
    donald layton
    2 days ago
    Very easy process and great customer…

    Very easy process and great customer service always!!!

    ...

  • author
    Bradley
    2 days ago
    This was such a quick and easy process

    This was such a quick and easy process. I would recommend to everyone.

    ...

  • author
    Charles
    2 days ago
    I am so impressed with the fact of…

    I am so impressed with the fact of working with them. I will be returning if ever needing help again. They were fast and efficient. So a big thank you goes out to them for all they have done to help me out.

    ...

  • author
    Ricardo
    2 days ago
    This loan was so easy to apply for and…

    This loan was so easy to apply for and was funded right away would definitely use them again

    ...

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